PREMISE HEALTH Hiring for Technical Education Specialist – Remote at Brentwood, TN Full Time

Premise Health is the world’s leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations’ total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Technical Education Specialist to join our team remotely.

About the role:
As the Technical Education Specialist you will lead end-user training using the curriculum designed by principal trainers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the principal trainer.

Job Requirements:
Helping principal trainers update training materials

Testing lesson plans and training environment build

Facilitating study halls and personalization labs for providers or other attendees

Administering end-user proficiency assessments and in-system checklists

Supporting end users with at-the-elbow go-live support

Administering post-live refresher, optimization, and skills-enhancement training

Providing support and troubleshooting issues that arise in the training environment

Securing training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training

Creating an efficient schedule for classroom training

Collaborating to develop specific training for new employees

Planning how to deliver new information about the system to end users before upgrades

Collaborate with team to develop skills enhancement training

Working with team to Create a series of refresher training classes immediately following go-live

Planning and executing a successful training program after system go-live

Outlining and forming additional educational plans as desired by the organization

Generating strong super user engagement during and after go-live

Developing post-live training for new hires, refresher training, optimization, upgrade training, and so on.

Assessing risks and issues associated with the training program

Education:
Bachelor’s degree in a related field preferred

Experience:
Strong communication skills: Credentialed trainers need to communicate clearly and effectively in the classroom.

Adaptability/flexibility: Trainers work in a world of frequent change and need to quickly adapt to updates in the curriculum and the training environment.

Healthcare industry background: To understand the context of workflows, an understanding of the healthcare industry is important. For credentialed trainers who will train clinical applications, a clinical background is very helpful.

Computer proficiency: Candidates must be comfortable using computers and quickly master new software programs.

Capacity to manage multiple competing objectives and to clearly communicate results

Ability to lead others and to communicate the importance of training to all stakeholders

Experience with project management, adult education, and curriculum delivery

Strong organizational and coordination skills; ability to sequence activities logically

Ability to develop and adhere to time schedules in order to meet project deadlines

Interpersonal skills to function well in administrative, management, and patient care environments.

Ability to work effectively with staff that have a wide range of seniority.

Strongly desired: Experience with technology or healthcare.

Strongly desired: Existing knowledge of organizational culture, personnel, and processes.

Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching and learning materials and documentation.

Excellent knowledge of English grammar and spelling for use in both verbal and written communication.

Travel:
Up to 50%

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, we are requiring all new team members to be fully vaccinated with a COVID-19 vaccine*, except where a reasonable medical or religious accommodation can be granted. Should you be offered and accept a position with Premise Health, you will be required to provide your proof of vaccination in the form of your CDC vaccination card as part of the pre-employment onboarding process.

• As permitted by applicable law.

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