Premiere Response Group Hiring for INBOUND CUSTOMER SERVICE REPRESENTATIVE at Albany, GA Full Time

REMOTE WORK AVAILABLE!

We have recently opened additional positions to be filled as soon as possible!

American Customer Care/Premiere Response (ACC/PR) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. That’s why we hand pick the best to deliver a new level of service leading to amazing experiences.
ACC/PR handles calls from existing and previous customers of our Fortune 500 clients.

We are currently hiring professionals to work in the role of:

INBOUND CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about products and services
• Troubleshoot and resolve product/service issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

QUALIFICATIONS:

• Customer service experience a plus, but not required.
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.
• Must be dependable and reliable to work your scheduled shift.

TRAINING:

• 
  Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
• 
  Systems training (How to use CRM and ACD Tools)
• 
  On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
• 
  On-line training

WHY US?

• We inspire and develop employees to be their best
• We create experiences that inspire and make a difference
• We nurture a network of business partners to bring the best solutions to our clients

Home Environment and Work Space:

• Dedicated home office workspace, preferably a separate room with its own door

• Adequate space to set up the workstation
• Ability to hardwire internet, plug directly into your router
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)

• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:

• Children playing
• Dogs barking
• Loud music
• Non-work-related phone calls
• Doorbells
• Family members/roommates
• You are scheduled on the phone throughout the entirety of your shift. Its essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.