Premier Radiology Hiring for Healthcare Customer Service Specialist at Remote Full Time

PRACTICE OVERVIEW

Radiology Partners is the largest and fastest growing on-site radiology practice in the US. We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients. With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners. We serve our clients with an operational focus, and, above all, a commitment to quality patient care. Our mission is To Transform Radiology.

POSITION SUMMARY

Radiology Partners is hiring a Revenue Cycle Customer Service Specialist. The position will to the Manager of Revenue Cycle and will focus on providing quality and professional customer service support to patients for all of Radiology Partners clients.

POSITION DUTIES AND RESPONSIBILITIES

• Investigate and conduct root cause analysis for inquiries received from patients and patient representatives
• Coordinate with facilities, payors and collections agency related to a patient account
• Review and resolve patient concerns, which include demographic updates, insurance coverage, resubmitting claims, appeal requests, payments and collection cancellation notice
• Review patient accounts, claim information and explanation of benefits to enable quick resolution of patient issues
• Draft letters to patients, patient representatives, payors, and vendors as needed
• Assist in responding to legal and financial assistance requests
• Maintain various email accounts to ensure patient concerns are properly addressed in a timely manner
• Evaluate customer service processes and provide feedback on improvement plan
• on status of patient concerns, trends, and resolutions to the management team

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bilingual in both English and Spanish (orally and written)
• Revenue Cycle and Customer Service Experience Preferred
• Strong organizational skills with an ability to effectively manage large amounts of detailed information
• Experience in qualitative analysis, root cause analysis, quality assurance practices, and problem solving skills
• Excellent verbal and written communication skills including letters, memos, and emails
• Excellent relationship building skills and aptitude for working collaboratively with cross-functional groups
• Excellent attention to detail
• Positive customer-based attitude and solution-oriented outlook
• Ability to work independently with minimal supervision
• Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

The hourly range for this position is $17-$22. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Pay: $17.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote