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Customer Services & Support
Premera Blue Cross Hiring for Customer Service Representative at Remote Full Time
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Full Job Description
Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.
Forbes ranked Premera among America’s 2023 Best Midsize Employers
because we are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!
Currently hiring for Monday, August 14th, 2023
Hiring from Eastern Washington, Oregon, Idaho, Montana, Texas, and Arizona only
- Work from Home Opportunity
- Hiring from Eastern Washington, Oregon, Idaho, Texas, Arizona, and Montana Only.
- Frustrated not knowing your work schedule for next week? Next month?
- Interested in professional development and being in a job with career possibilities?
- Excited to help people? Want to work for a company that believes in your well-being?
- Generous benefits package that starts on Day 1 including health, dental, vision, PTO, and incredible retirement packages.
- Our equipment will require you to have a Cable, DSL, or Fiberoptic internet; Satellite or Wireless connections are not acceptable.
- Learn more below and apply today for immediate consideration
As a Customer Service Representative in our Provider Services Group, you play an essential role in ensuring that our providers (Doctors, Clinics, Hospitals, etc.) are able to provide services to our members. Providers often have questions that they are not able to resolve themselves and you help resolve those questions by providing information, answering questions, and educating providers.
You will be executing a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status, and investigating requests. Your hard work and commitment to provide service will ensure that providers feel that they have received the level of support they expect. Occasionally, issues will require additional support and you will escalate them appropriately. You will also document all your work to ensure that we able to ensure accuracy, identify trends and improve overall processes.
- This is a work from home, full time (40 hours a week) career opportunity.
- Equipment will be mailed to your home address.
- Thirteen weeks of paid training. 100% attendance required. (7/24/2023 – 10/20/2023)
- Upon successful graduation of the 13-week training, Premera will provide a one-time pre-tax allotment towards home office furniture.
- For optimal connections, a connection speed of 100 mpbs is preferred, no less than 20 mbps.
- Our equipment will require you to have a Cable, DSL, or Fiberoptic internet; Satellite or Wireless connections are not acceptable.
What you will do:
- Accountable for inbound and/or outbound phone-based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
- Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Follow up and route inquiries to correct departments for completion.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
- Dedicated to providing customer service directly to our providers. Responsibilities include answering questions, responding to correspondence, following up, and resolving issues as needed.
- Other duties as assigned
What you will have:
- One (1) year previous customer service experience. (Required)
- Two (2) years of college level courses or two (2) years’ work experience with phone related customer service. (Preferred)
- Healthcare, benefits, call center, claims processing or Facets experience. (Preferred)
- Bilingual proficiency in a particular language (English/Spanish) with the ability to articulate messages and information clearly and accurately. (Preferred)
.
What we offer
- Medical, vision and dental coverage
- Life and disability insurance
- Retirement programs (401K employer match and pension plan)
- Wellness incentives, onsite services, a discount program and more
- Tuition assistance for undergraduate and graduate degrees
- Generous Paid Time Off to reenergize
- Free parking
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
National Salary Range:
$35,700.00 – $53,500.00