Predator Ridge Hiring for ACCOMMODATIONS FRONT DESK AGENT at Vernon, BC Full Time

Purpose

Reporting to the Front Desk Manager, this position is responsible for greeting, checking in and

out of guests, upselling resort products, processing payments, accommodating special requests,

and confirming arrangements in a pleasant, professional, and friendly attitude ensuring an

exceptional first impression.

Responsibilities and Accountability

• Ensures guests receive a prompt, warm and friendly welcome upon arrival

and departure.

• Responds to inquiries in a timely, knowledgeable, courteous, and professional

manner.

• Efficiently and accurately handles cash, credit card and debit card transactions.
• Provides accurate quotes and information to guests. Ensures guests are aware of our

different packages, specials, and applicable conditions; they understand associated

deposit and cancellation policies, check-in and check-out times and policies as well as

descriptions of any additional services or amenities included in the price.

• Stays knowledgeable of the resort and event calendars, activities and recreational

opportunities offered and be able to communicate this information to our guests.

• May be required to make reservations made through channels including phone,

email, and online booking engines.

• Distributes express checkout receipts to departing guests.
• Properly logs detailed information on daily activities.
• Assists with the check-in and check-out of groups and tours.
• Answers and directs calls to the appropriate person or department.
• Assists with data input or any other clerical task as needed.
• Complies with all operating procedures and policies of Predator Ridge Resort.
• Logs and tags lost and found items brought to the desk from housekeeping.
• Other duties as assigned by the Accommodation Management.

Position Requirements

• Professional attitude, clear communication, and great organizational skills.
• Previous customer service and phone experience is preferred.
• Able to multi-task and pay attention to detail in a fast-paced environment.
• Able to use a variety of computer applications.
• Cash handling experience is an asset.
• Must have excellent command of the English language.
• Must be flexible with work schedule and shifts which will include weekends and

holidays and varying work hours.

• A valid class 5 drivers’ license.

This job description has been designed to indicate the general nature, essential duties and responsibilities of

work performed by team members in this position. It may not contain a comprehensive inventory of all duties,

responsibilities, and qualifications.