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About The Position
Manages a physician network office of 1-2 health care providers at one site. Maintains responsibility of the overall leadership and operations of the assigned practice. Communicates daily with physicians, mid-level providers, supervisors, staff and other Kintegra Health entities, as appropriate in order to develop and maintain effective relationships. Manages facility by improving utilization and maintaining operational efficiency. Supervises and recruits all clerical and clinical personnel. Managed staff, assign duties, and determine work schedules. Ensures staff are trained in their job functions and when new regulations and requirements are established. Manages financial goals effectively to promote financial viability of the practice. Oversees and manages all clinical related inventory, including but not limited to, medical supplies, equipment, linens and clerical supplies. Maintains records and coordinates repairs as appropriate through maintenance of property management.
Requirements
- High school diploma required.
- Bachelor’s degree in related field, three to five years’ related experience, including clinical management and/or training; or equivalent combination of education and experience.
- One or more years’ experience in physician practice management.
- Three years of supervisory experience.
- Three years of ambulatory care experience.
- Must be able to sit, stand and walk for long periods of time.
- Able to read and understand the English language.
- Able to effectively maintain confidentiality of records and communicate with all levels of personnel.
- Knowledge and understanding of Age-Specific Care.
- Familiarity with Quality Improvement activities.
- Experience in out-patient care.
- Current Basic Life Support certification.
- Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays.
- Excellent verbal communication skills.
- Must be able to work with changing priorities.
- Excellent organizational, problem solving and critical thinking skills.
- Must be able to interact with individuals of all cultures and levels of authority.
- Requires the ability to maintain confidentiality.
- Must be able to function as part of a team.
- Must possess initiative.
- Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
Nice To Haves
- Proficient in use of all computer software utilized in practice
Responsibilities
- Ensure day-to-day business is handled according to office and medical guidelines.
- Develop and maintain effective working relationships and communication with health center departments/staff such as but not limited to Medical/Dental Director, Senior Management, Director of Nursing, Business Office, Information Support, Quality Improvement, Risk Management, Pharmacy, Behavioral Health, Diabetes Case Management, HIV Case Management, Specialty Care.
- Hire, train, supervise, evaluate and discipline staff.
- Develop and maintain effective working relationships and communication with external organizations, community partners, vendors, etc.
- Manage staff schedules and coverage.
- Monitor provider schedules and daily patient flow.
- Receive and resolve patient complaints.
- Ensure supplies and purchases are adequate to support the provision of quality care in a fiscally responsible manner.
- Represent the organization and practice site in the community in a positive manner.
- Maintain updated records such as but not limited to OSHA, PHS, CDC, PCMH, BCCCP.
- Participate/support quality improvement and patient-centered medical home activities.
- Monitor and submit payroll timely.
- Triage patients.
- And other duties as assigned