Power Support Partners Hiring for Customer Experience Associate at Atlanta, GA Full Time

Title: Customer Experience Associate

Location: Atlanta, GA

The Opportunity:

Power Support Partners, an Atlanta-based startup, is looking for an amazing problem-solver and people-person to help us launch and build our Customer Experience team. Because we are just getting this department off the ground, we are looking for someone who wants to help build an entire team from the ground up, using new technologies, new processes, and new ways of thinking. If you desire to be a part of a high-growth startup in the early stage, this is an ideal opportunity for you.

The purpose of the Customer Experience team (referred to as the CX team) is to work with our customers to understand their needs, uncover potential risks, and partner with them to ensure their success. You will have an opportunity to partner with customers to protect their loves ones from the dangers and issues caused by storms and power outages. You will have an opportunity to make a difference.

Customer Experience (CX) Team:

The CX team is the face of our company. They are the representatives to our customers of everything we believe in. They are the epitome of our core values – Love People, Improving Always, Together We Win, and Execute with Excellence. Our CX Associates are quick on their feet and highly empathetic, always going above and beyond to solve problems for the customer. We communicate via the best channel for the customer, whether it’s phone, email, text, or chat.

What we’re looking for:

We are seeking a results-oriented, motivated and strategic people-expert focused on guiding new customers through the purchasing and installation process as well as retaining our existing customer base. You are comfortable talking to people throughout the day (phone, text, email and chat). You want to work with the other teams in PSP to ensure excellence for the customer at every part of the customer experience.

You’re also constantly looking for ways we can improve across the company, and you have a desire to implement new systems and processes to help us crush our goals. You want to grow, and you want your manager to help you reach your career ambitions, guiding you and coaching you along the way.

Above all, you are a hungry team player that enjoys seeing the entire team win and wants to be a central piece of the company’s success.

The Company:

Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence.

We are on a mission to create a business that changes the way people think about electrical, HVAC, and plumbing companies. With the help of new technology and amazing customer service, we are redefining this traditional industry. It is hard work, but our team of driven innovators makes the journey thrilling.

• Vision: To be a light in the darkness.
• Mission: To be America’s largest, most empowering, and most purposeful generator company.

Our main service – installing and maintaining standby generators for power outages – helps people through some of the most difficult moments of their lives.

By the end of 2023, we will have 8 locations across the Southeast. The CX team supports our customers across all of our locations.

Why you should work at PSP:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will be pivotal to the expansion of our high-growth organization
• You will have the opportunity to put your ideas into action and see how they benefit the team
• You will be at a company that values your growth as a person and wants you to thrive both at work and in the rest of your life
• We have a vibrant, open office that utilizes modern technology