Porter Airlines Inc is Looking For Call Centre Agent at Toronto, ON Full Time

Job Summary:
We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you will be the first point of contact for our Porter customers and play a key role in ensuring their satisfaction.

Duties & Responsibilities:
Answer general inquiries about Porter Airlines

Assist with flight reservations (new, change and cancellations) and provide accurate information

Promote drive to digital first (customer self service) model (help customers self service online or mobile applications

Assist with travel agency and Porter Escapes inquiries

Prioritize and deliver refined customer service, representing the Porter brand, in an empathetic, professional and courteous manner throughout interactions with passengers at all times

Conduct all interactions in a positive, customer-service focused approach when helping passengers and/or communicating with fellow team members

Ensure customers are assisted in a friendly and timely manner

Administrative duties as required

Actively participate in Porter’s Safety Management System (SMS) including, ing hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Any other duties as assigned

Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:
Ability to work on a permanent basis in Canada

High school diploma or equivalent is required

Ability to communicate clearly in English is a requirement

Completion of college or other post-secondary programs preferred

Ability to make decisions and meet deadlines while handling multiple responsibilities

Strong communication and interpersonal skills

Work rotating shifts including days, afternoons, evenings, weekends, and holidays

Dependability (must have a clear attendance record and reliable on-time ing for work)

Must demonstrate the ability to work independently

Strong computer skills – must be able to troubleshoot small computer glitches independently before calling for assistance

Knowledge of geography and basic math functions

Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.