Portable Long Service Authority Hiring for Customer Service and Education Officer (VPSG2) Job at Bendigo Full Time

About us

The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.

The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer.

About the role

The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations.

The Customer Service and Education Officer reports to the Team Leader – Customer Service and Education, and is involved with:

• Ensuring the consistent provision of high-quality customer service.
• Providing consistent, timely and accurate advice to workers and employers regarding the Long Service Benefits Act 2018, the Long Service Benefits Portability Regulations 2020 and operational procedures in accordance with relevant legislation.
• Facilitate the timely submission of quarterly returns and payments to ensure employers comply with their legislative obligations.
• Educating workers and employers through webinars, information sessions, one-to-one training, and other ad hoc initiatives.

About you

As the Customer Service and Education Officer, you will be able to:

• Demonstrate experience in a similar customer service role, with the ability to educate and support clients in a supportive and constructive manner.
• Demonstrate sound organisational and administrative skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
• Demonstrate well-developed liaison, negotiation, written and oral communication skills and the ability to represent the Authority effectively.

How to apply

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.