Poppa Corn Corp Hiring for Customer Service Representative at Mississauga, ON Full Time

**PLEASE COMPLETE PHONE SCREEN FOR CONSIDERATION** We are looking to hire ASAP and this speeds up the process.

As one of our Customer Service Representatives, you’re on the front line receiving incoming calls, emails, web-based, and in-person inquiries from our customers.

We are dedicated to providing service to our customers Monday to Friday from 7:30 a.m. to 5:00 p.m. No weekend hours. 45 paid hours weekly.

Key Responsibilities:

• Enter orders placed through the phone, email, online, or in person
• Complete financial transactions in an accurate and efficient manner
• Ensure the customer area is professional and inviting in appearance
• Ensure customer problems are handled appropriately, escalating issues when necessary
• Work closely with sales, service, and warehouse departments to ensure smooth operations
• Promote and suggest products to customers where appropriate

What we are looking for:

• Outstanding customer service skills and a passion for helping people
• Strong communicator with excellent written communication skills and highly effective listening skills
• Minimum of 2 years of relevant working experience in customer service;
• Strong computer skills and the ability to multitask and navigate between multiple software applications simultaneously;
• Ability to handle confidential information in a professional manner
• Accuracy and attention to detail
• Strong ability to problem solve
• Fluency in both written and spoken English and French is considered an asset

Expected start date: 2022-07-06

Job Type: Permanent

Salary: From $18.00 per hour

Additional pay:

• Overtime pay

Schedule:

• Day shift
• Monday to Friday
• Overtime

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No