Polaris multi academy trust Hiring for Senior IT Technician Job at Brighouse, England Full Time

Polaris Multi Academy Trust are seeking to appoint an experienced Senior IT Technician to support all academies across the Trust.

Job Title Senior IT Technician

Reporting To Trust IT Manager

Scale / Salary Range / SO1 SCP 23-25 £28,226 – £30,095 / Permanent
Contract Fulltime / AYR

Responsible For Supporting Trust IT and network services

Core Purpose

• To work closely with the Trust IT Manager to provide a service that supports high- quality teaching and learning
• Delivery of the consistent performance of all IT systems and provision of high- quality customer service in line with agreed standards of service delivery.
• To support the management and maintenance of IT systems, services, and resources for safe and effective use by pupils and staff, remotely and in person across the Trust estate

Key Accountabilities (and specific duties/responsibilities):

Key responsibilities

• You will work as part of the Polaris MAT Trust IT central team.
• Support the Trust IT Manager with all IT related matters.
• You will work in line with best practice Standard Operating Procedures and ensure processes and procedures are followed at all times.
• You will contribute to the development of IT and its use across the Trust
• You will ensure that IT facilities at all times are fully functional and secure
• You will ensure proactive check lists are maintained and issues are escalated accordingly.

Software

• Support Academies with their use and exploitation of the Office 365 suite of applications, including

TEAMS and SharePoint.

• Provide high level support to network users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software

• Ensure the functionality and repair of all school computing equipment, rectifying problems and effecting necessary repairs within agreed timeframes

• Manage the day to day running of the network under direction of Trust IT Manager.
• Support software suites and networking environment as appropriate

Hardware

• Delivery of the consistent performance of all IT systems
• Assemble and maintain equipment in working order, test equipment as required
• Support school education systems and perform hardware troubleshooting and repair on desktop and laptop equipment and other IT equipment as specified

• To keep detailed current inventory of software and hardware in the Trusts official asset register software

• Set up and support of desktops, laptops and other end user devices Support staff using IT equipment and networks within E-ACTs policies and procedures.

Cyber Security

• Monitor all aspects of security and action anomalies as appropriate and report concerns to Trust IT

Manager.

Technical and Customer Support

• To operate the Academy IT Helpdesk effectively utilising the software and management tools provided and ensure helpdesk calls are logged and closed within agreed service levels

• Update users on the progress of calls and service requests
• Provide first and second line support for Academy IT queries with technical escalation to Trust IT

Manager and third-party partners as appropriate

• Provide support to the IT technicians in the region.
• Support in-house training as required

• Interact with users by means of telephone, remote access and face to face in order to provide timely support and communication.

• Respond to information requests in a timely and efficient manner
• To liaise with academy staff and senior leadership team
• Maintain user documentation, procedures and libraries for installed products

• Coordinate with internal and external stakeholders in order to maintain IT service provision

Other Specific Duties:

• The Trust Central team are located on site at the Polaris Multi Academy Trust Offices. There will be a requirement for multi-site working, at Academy level, based on the needs of the

Trust and requirements of the role.

• To attend team meetings and staff meetings and maintain confidentiality inside and outside the workplace.
• To continue personal and professional development as required.
• To actively engage in the performance review process.
• All support staff may be used to perform appropriate duties as and when required by the

Trust, commensurate with the salary grade of that post if it is higher than the employee’s current salary.

• To work in the best interests of the Trust, students, parents and staff.
• To adhere to the Trust’s policies and procedures with particular reference to Child Protection,

Equal Opportunities, Teaching and Learning and Health and Safety.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description.

This job description is current at the date shown, but, in consultation with you, may be changed by the Trust to reflect or anticipate changes in the job commensurate with the grade and job title and/or Trust.

_______________________________________ Post Holder

_______________________________________ CEO

_______________________________________ Date

PERSON SPECIFICATION

Job Title: Senior IT Services and Network Officer

KEY CRITERIA ESSENTIAL DESIRABLE

Qualifications Possess GCSE qualifications, including Possess A Level and/or a minimum of grade C / 5 in English equivalent Level 3 and Maths. qualifications.

• Full UK driving license and a vehicle to travel between academies.
• A recognised qualification and/or certification relevant to IT (e.g.

Microsoft, Cisco, Vmware).

• Experience A minimum of two years’ experience in Windows 10 management a technical role. and deployment.
• Experience of delivering services to Vmware / HyperV meet customer needs. management and
• Experience of managing competing deployment. priorities and working to tight Knowledge of recognised timescales quality standards and best
• Microsoft virtualisation technologies practice procedures in ITServices, e.g. ITIL.Knowledge &

Microsoft Server 2016 and 2019 and Network hardware and

Understanding Windows 10 Desktop administration and infrastructure including management switching, firewalls, VLAN

• Windows 10, Microsoft Office and VPN technologies

management and deployment. Experience in education

• Knowledge of basic network

(primary, secondary, post 16 configuration and troubleshooting. or alternative provision).

• Excellent customer service skills and Experience in an IT the ability to understand the needs of leadership role. our students, staff, parents and carers. Experience of managing and
• Excellent organisational and time deploying Apple devices management skills and the ability to such as iMacs and iPads in a prioritise work for yourself and others. Windows networked environment.
• Ability to disseminate knowledge and
• Up-to-date knowledge of IT good practice to other members of developments with relevance staff. in the education sector.
• Microsoft O365, including

Forms and Power Automate

Skills & Able to manage and prioritise workload

abilities to meet tight deadlines

• Ability to communicate and negotiate effectively to a range of audiences

(internal and external) through highly developed inter-personal, written, oral and presentation skills

• Work effectively as a member of a team.
• Demonstrate sound judgement with the ability to present solutions.

Personal An excellent record of attendance and

Qualities punctuality

• Seek advice and support when

necessary

• A commitment to confidentiality
• Determination to succeed and the highest possible expectations of self and others
• Reliability, integrity and stamina
• Resilience and perspective

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Job Types: Full-time, Permanent

Salary: £28,226.00-£30,095.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brighouse, HD6 3XB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 09/10/2022