PocketPills Hiring for Customer Care Manager at Surrey, BC Full Time

Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry. Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need. With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing healthtech companies, with over 200 team members and counting! We are a proudly people-first company with a 4.9 Glassdoor rating and 4.7 stars from our members on Google.

As a Customer Care Manager, you will be leading Pocketpills BC Customer Care Supervisors to success. You will be utilizing your strong set of organization, and people skills to ensure tasks are consistently being completed at their optimal level by organizing schedules, roles, responsibilities, and resolving any issues as they arise by working closely with the Pharmacy Manager & Director of Operations.

Responsibilities:
Foster a conducive environment by developing strategies and allocating tasks the team will use to reach its goals

Drive execution and compliance on process-related changes

Provide any coaching/counseling that team members need to perform their roles

Evaluate overall performance by gathering, analyzing, and interpreting data and metrics

Manage the flow of day-to-day tasks

Channelize related tasks such as scheduling, leave requests, etc. to streamline operations

Build and maintain strong team relationships

Demonstrate consistent exceptional patient care and customer service

Ability to identify and implement coaching opportunities on a routine basis.

Requirements and Qualifications:
Min 5+ years of work experience in a leadership role

Pharmacy experience is a MANDATORY requirement

Excellent verbal and written communication skills

Ability to work in a fast-paced environment

Advanced time management and organization skills

Ability to work well under pressure

Strategic thinker with excellent decision-making skills

Emotional intelligence

Strong business acumen

High skill level in professionalism and energy

Flexible schedule: able to work weekends and additional hours as needed

Skilled in providing valuable constructive feedback

Lead a team of 2 supervisors reporting directly to you

Bachelor’s Degree, preferred

Working experience on relevant CRMs

Proficient in resolving and mitigating difficult situations

Job type: Full time

Salary: Competitive salary

Benefits:
Access to virtual doctor 24/7

Dental care

Disability insurance

Extended health care

Vision care

Life insurance

Paid time off

Flexible schedule

Casual Dress code