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Admin & Office Assistant
PocketHealth is Looking for Patient Experience Representative – FT May-August & PT September onwards Full Time
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What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower nearly a million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 500 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.
Our work is rooted in our values of compassion, integrity and commitment, and flexibility. We use these values daily to support a work culture that enables our team to grow, manage changes, and ultimately thrive.
We’re looking for an independent, self-motivated, and ambitious Patient Experience Representative with a sincere passion for healthcare to help us grow and directly support patients in their care journey. This isn’t your average Customer Support role. Empathetic and timely support for our patient population is at the heart of what we do and we view it as fundamental to our continued success. That means we’re looking for an ambitious self-starter who is comfortable in a fast-paced startup environment.
Understanding how our patients interact with our platform lays a great foundation for growth into any role in the company, so this position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally. Previous Patient Experience Reps have moved onto high-impact roles in Customer Success, UI/UX and Engineering within the company.
About You:
Ability to work full time (40 hours) including Saturdays and Sundays, 9AM – 5PM EST for the months of May – August. This role would be ideal for a student who is looking for full time work in the summer and would like part time hours on the weekends once school begins in September.
- Excellent communication skills in English (verbal and written)
- 1-2 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and an ability to juggle multiple tasks
- Experience with or passion for healthcare would be an asset, but is not required
- Technical Support experience considered an asset
Nice to haves:
- Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
- Hardworking and eagerly embrace the challenge of solving problems
- Empathetic and enjoy teaching people at all levels of technical proficiency
- A standout teammate – someone who believes in working with their team to achieve shared goals
Outcomes:
- Patient Support: Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
- Product Vision: Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.
Reasons people join the PocketHealth team:
- The opportunity to have a direct impact on improving healthcare
- Competitive salary and benefits, including stock options in our fast-growing company
- A dynamic, passionate, and collaborative culture
- Four weeks PTO (that we actively encourage you to take!)
- Unlimited wellness days
- The latest, greatest technology to ensure you can do your job effectively
- A winning strategy and market potential
Bring Your Whole Self to Work
Since our founding, PocketHealth has taken steps to create a safe and comfortable work environment where everyone can be their authentic self. We’ve built a culture where difference is valued, and inclusiveness is a reflex, not an initiative.
PocketHealth is an equal opportunity employer. It is part of our mission to empower patients and make healthcare accessible for everyone, and we know this can only be achieved with a team of diverse perspectives that is representative of the communities we serve. We strive to become leaders in diversifying the HealthTech space and encourage applications from candidates with a variety of life experiences.
If you would like to request accommodations please contact our team at [email protected] with the Subject line: Accommodations.