Plusgrade Hiring for Delivery Manager at Montréal, QC Full Time

About Plusgrade:
Plusgrade is the Ancillary Revenue Powerhouse responsible for many of the world’s leading travel brands’ upgrade and ancillary revenue programs. Backed by prominent growth private equity firms including Novacap and CDPQ, over 80 companies like Air Canada, Lufthansa, Hawaiian Airlines, Singapore Airlines, Spirit Airlines, Cathay Pacific, Royal Caribbean, and Amtrak trust Plusgrade’s Platform to turn perishable inventory into revenue through upgrade and seating programs, generating billions of dollars in revenue opportunity and creating more loyal customers. For many of our partners, the revenue generated through our suite of products is key to how they’ve weathered the COVID storm–and came out stronger than before.

Plusgrade is an award winning company, recognized with the prestigious Deloitte Technology Leadership award as the global leader in travel technology, and has been continuously honored as one of North America’s fastest growing technology companies with the Deloitte Technology Fast 50™, Fast 500™, and most recently won the Enterprise Fast 15 award.

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What we do: *
Ever been upgraded on flight? (Best feeling ever, am I right!?) Well, you’ve likely experienced our products.

Plusgrade’s Ancillary Revenue Platform is the only digital-first ancillary merchandising engine that gives travelers the ability to upgrade their experience in multiple ways (bidding, instant purchase, blocked seats to name a few) within the booking to departure window. We help airlines, cruise lines and passenger rail companies generate ancillary revenue through incredible customer experiences.

We’re leading a high-growth category. We outpaced our pre-pandemic revenue targets (and the recovery rate of the travel industry), despite living through the greatest disruption in travel’s history. Today, we’ve generated more than $6 billion in new revenue opportunities. We intend to grow much, much more. And into many more verticals with more products.

Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We’ve built a genuinely diverse team of winners, where we make sure anyone and everyone feels that they belong, but most importantly, we share the same values of customer obsession, togetherness and winning.

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The Role: *
The Delivery Manager is the owner of the delivery process and is primarily responsible for the successful implementation of Plusgrade’s best-in-class products. You will be working closely with external partners, and key stakeholders, as well as driving our internal teams to ensure the successful delivery of partner initiatives. This position, reporting to the Senior Manager, Global Care, Activation & Delivery, will use a blend of product knowledge and project management to drive new launches from the contract signature to go-live.

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Responsibilities: *

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Be a Subject Matter Expert of Plusgrade’s products and services*

• Contribute to pre-kickoff preparation or participate in customer presentations
• Lead and coordinate Launch Kickoffs at client sites
• Take end to end responsibility of the planning and execution, and coordinate the activities leading to the go-live
• Lead technical discussions with the partners while involving appropriate solution experts.
• Ensure partners understand Plusgrade’s solutions and features
• Work with our partners to serve as the primary point of contact and escalation from the agreement to go-live
• Coordinate requirements gathering based on commercial guidelines and project scope through meetings with partners, third-parties, and internal experts
• Lead the production of Statements of Work
• Own the scope by ensuring requirements will meet the needs of partners and are delivered as promised
• Support management and the commercial team during the sales process

Be a Project Manager

• Lead and manage the delivery of new and existing partner initiatives by using a blend of project management best-practices (processes and tools) and personal experience
• Support the project estimation process with Engineering Teams and Product Owners
• Produce and maintain project plans
• Control and Monitor projects cost
• Maintain regular status reports, issue logs and other project-related documents
• Coordinate implementation activity readiness with external and internal teams until customer sign-off prior to implementation in production
• Prepare and send implementation roll-out communications
• Coordinate and host virtual and on-site meetings
• Build strong relationships both internally across the organization to ensure cross-functional collaboration and externally with partners and third-parties

Qualifications:

• Experience in the airline and travel industries is a must
• Experience working with Airline Software Systems, such as Amadeus, Sabre, SITA is a must
• BA/BS in Computer Science, Engineering, related technical field, or equivalent practical experience. PMP and Agile Certification are a plus
• Experience in product management or product ownership is a must
• 3+ years of delivery/project management experience in both agile/lean environments and delivering software to business customer (B2B)
• Strong experience in an agile environment
• Experience with Kanban is a plus
• Experience managing projects with multiple engineering teams
• Solid knowledge of Microsoft Office Suite, Google Apps and Jira
• Experience with project management tools such as MS Project or Smartsheet
• Excellent interpersonal, written, and oral communication skills
• Focused on results and customer satisfaction
• Ability to travel internationally (20% average)
• Meticulous attention to detail, and ability to resolve problems quickly and efficiently
• Patience, a sense of humor, and a willingness to mentor and lear

Why should you join us?
There seems to be many “rocketships” to join these days. If you are the type of person that will excel in a high-growth environment, you already know about the thrill of this journey. So, here are the other reasons you may not know:

We’re a team of 120 people (and by the time you’re reading this, that # is probably already outdated!), with offices in Singapore, New York and Montreal. You will have the opportunity to profoundly impact where the company goes in the coming years. You can work from anywhere in the world for up to 90 calendar days per year, and take unlimited vacation.

You’re helping connect people. Your work will be seen and used by millions of people, all over the world. Our partners are global organizations and lean on us to create programs that their passengers will love. You will be a trusted resource on how to generate new revenue streams for some of the biggest names in travel. So whether you’ve helped a parent block the seat next to them for a comfier flight with their daughter or upgraded a couple to an ocean view room, your work literally puts smiles on peoples faces.

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Benefits and Perks: *
What we offer as benefits:

• RRSP Matching
• Comprehensive health plans
• Annual upgrade credit
• Annual physical wellness credit
• Annual mental wellness credit
• Employee Referral Program
• Healthy (and not so healthy) snacks

Headquartered in Montreal, Canada, with offices in New York and Singapore, Plusgrade has been Honored with the prestigious Deloitte Technology Leadership award as a global leader in its sector, Plusgrade is also consistently recognized as one of North America’s fastest growing technology companies in the annual Deloitte Enterprise Fast 15™, Technology Fast 50™ and Fast 500™ awards, Deloitte Enterprise Fast 15™, Technology Fast 50™ and Fast 500™ awards.

Job Type: Full-time