Pliteq Hiring for Customer Service Manager at Toronto, ON Full Time

ABOUT PLITEQ

Pliteq® is a leading innovator of products manufactured for the built environment using scrap polymers diverted from landfills. Trusted by global architects, builders, engineers, contractors and acoustical consultants for products which are engineered for superior performance, backed by third party test data and recognized for their sustainable credentials. This makes Pliteq one of the preeminent global engineering resources.

Our mission is to be the largest recycler of scrap polymers in the world by being in or around every new building constructed globally. This will be achieved by designing, testing and manufacturing more innovative and sustainable products which provide the same superior performance and that continue to divert scrap away from landfills.

Essentially, we want to help save the environment one tire at a time!

WORKING AT PLITEQ

Staying Positive, Fighting Hard and always Supporting Our Teammates are our core values and we provide a cultivating, people centric environment that for the right person can mean the potential for fast personal growth and recognition. We encourage free thinking without bureaucracy and do not believe in keeping people in their boxes and with that some of our best ideas have come from all areas of the company. With 3 international offices located in the UK, UAE and Singapore, we like to think of ourselves as one big international family. This also means the Pliteq team is diverse and our values transcend borders.

In 2019, Pliteq was recognized as one of Canada’s Best Managed Companies and has been named one of Canada’s Fastest Growing Companies in 2018 & 2019.

Are you?

Driven and like to go above and beyond?

Purpose led and want to save the environment?

Looking for a challenge in a fast paced team environment?

Flexible and don’t get stressed when needing to pivot?

Looking for growth and pretty awesome people to work and play with?

Sound good so far? Let’s dive into the opportunity…

Customer Service Manager will be responsible for the end-to-end customer experience. You will be our key contact with our customers and develop a deep understanding of their business. This role will also act as the day-to-day support between our sales team and the customer. Reporting into the Managing Director, Business Development and will work closely with their assigned Business Development Managers and Engineers to support existing business clients within a specific territory.

What You Get To Do:
Process sales orders and input order specifications into ERP System (NetSuite)

Develop relationships with customers, manage their requests and proactively work with them on orders

Serve as main contact from beginning to end with accountability for customer satisfaction

Review inventory control and production plans to understand lead times and communicate those back to customers

Be an advocate for customers within the organization, confirming inventory and updating processes

Be meticulous about details, passing along relevant information to other team members

Prepare invoices, inform customers of pricing and deposits, collect payment, and distribute receipts

Be an active conduit for new sales for existing customers

Update the supporting database as necessary to ensure the data for the sales team is up to date and relevant

Log all activities correctly and act as support to the BDE/BDM team to ensure proper tracking of metrics

Participate in regional sales team meetings

Be active in cross functional team environment

All other duties as required

What We Are Ideally Looking For:
You have a bachelor’s degree (ideally in Engineering but not necessary) and 2+ years of business experience. You have the drive to push toward goals and tackle demanding tasks. You seize opportunities and know how to prioritize your time while taking responsibility for your actions. You are accountable to your objectives and key results, and you enjoy meeting new people and networking with individuals within our industry. Our core values and our purpose for being resonates with you. Essentially, we are looking for a Superstar!

The successful candidate should have sales experience within a professional services environment and be comfortable with the use of excel, use of social media, specifically LinkedIn and Twitter and be proficient with google searches

Proficiency with NetSuite or similar ERP is also an asset

This environment requires a competitive and team-oriented attitude

Experience coordinating international shipping / logistics is an asset

The successful candidate should have customer service and relationship management experience within a B2B environment, in the construction industry would be an asset.

Proficiency with NetSuite or similar ERP is also an asset.

This environment requires a competitive and team-oriented attitude.

Excellent communication skills via multiple channels, including phone, email, and in-person

Ability to recommend and build business processes

Strong interpersonal skills that will allow for the quick development of trust with customers

Thrive in a fast paced and dynamic environment

Experience working with contractors and logistics professionals is an asset

Reliability and the ability to work autonomously

Assertiveness and self-motivation to attain results, in addition to a strong work ethic

Customer-focused mindset

Ability to travel

While we appreciate your interest in this career opportunity at Pliteq, only qualified candidates will be contacted.

Pliteq is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to make their needs/requirements known to Human Resources.