Player Support Agent Full Time

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

As a Player Support Agent you are fueled by empathy, curiosity and a genuine love for helping others. In this role, you’ll work closely with the Player Support team, along with internal and external partners, to deliver outstanding player experiences through thoughtful, high‑quality support. You’ll also play a key role in supporting Behaviour’s iconic horror IPs, helping players survive the fog, face their fears and stay engaged ,even when things get scary.

We’re looking for a proactive self‑starter with high quality standards, a passion for problem‑solving, and a strong desire to create memorable player experiences. If you love helping players, collaborating with great teams, and contributing to games played by millions, we’d love to hear from you!

In this role you will :

• Act as an internal advocate for the player support to partner teams.
• Serve as a point of escalation to address player inquiries.
• Research, respond, and resolve-escalated player support issues.
• Drive regular updates and upkeep of our player support FAQs and Help Center.
• Collaborate with other departments on improving the game experience for players.
• Be comfortable with creating internal process documentation on the fly as solutions are discovered.

What we’re looking for :

• Minimum of 1-2 years of experience providing exceptional customer service.
• Exceptional communication skills in English, both written and verbal.
• Patience, empathy, and ability to understand player needs and provide solutions.
• Strong organizational skills and an ability to multitask.