Plaxonic Hiring for Key Account Manager Full Time

Role: Engagement Manager, Commercial & Investment Banking (CIB) Client Techno-Functional Programs

Location: Florham Park, New Jersey (Base location) 

Opportunity: Full Time, Working at least 2 days in person at the base location

Travel: Occasionally (1-2 times in a quarter between Miami/Boston locations per     

                business priority for a day or two max)

Education, Experience, and skills:

• Bachelor’s degree in business, finance, or computer science
• 5+ years of experience in technology services/products sales or technology service delivery engagement management in the banking industry. 
• Technology Service delivery includes diverse ranges of services such as App Dev, banking Product implementations, automation, infrastructure, Dev-Ops, cloud implementations, AI/ML solution implementation, QA, Business Analysis, UAT , UI/UX etc.
• Bilingual (English and Spanish). 
• Good understanding of the financial industry atleast in some of following areas – Corporate /wholesale lending, Syndicate loans, Corporate Finance and Private banking, Commercial banking
• Ability to understand and manage software service delivery programs in global delivery model, understanding client’s business needs across technology transformation and have good understanding of emerging technology trends.
• Ability to network well with diverse stakeholders across client’s organization and ensure successful program setup to hand over to Delivery Managers.
• Ability to analyze customers’ business drivers, and technology service delivery expectations and identify to drive the continuous improvement from your delivery team.
• Proficiency in Microsoft Office tools to independently create artifacts and set benchmark for supporting teams.
• Ability to drive POV and proposals including solutioning, business success parameters and service delivery approach, resulting in consistent revenue growth and top CSAT.
• Self-motivated individual driven by absolute customer centricity, demonstrating best in class service delivery, innovation and win-win partnership to Clients.
• Excellent communication and interpersonal skills. 

Job Description:

• Build and maintain relationships with key stakeholders in Commercial & Investment banking portfolio for a Global Client.
• Setup programs ground up in partnership with delivery organization.
• Identify new business opportunities and develop proposals to secure new programs in partnership with Client Partners.
• Stay up to date with industry technology trends, Client business transformation and fine tune portfolio expansion strategies accordingly.
• Collaborate with other departments, such as delivery, talent acquisition, architecture, solutions, Cloud engineering, automation, marketing, and operations, to ensure a cohesive approach to portfolio expansion and service delivery.
• Monitor engagement performance metrics and provide regular s to Client senior management and your Delivery Mgmt.
• Foster a positive and productive work environment that encourages teamwork, innovation and collaboration.
• Proactively network with diverse stakeholders across Client locations to showcase our capabilities, delivery performance and value adds, in partnership with Client Partners and Delivery Managers.
• Foster a continuous learning, continuous improvement, automation first, appreciative, and fun culture across your engagement teams. Celebrate small achievements with teams and actively promote diversity in team expansion.