Pivotree Hiring for Director – Workplace Technology at Toronto, ON Full Time

Reporting to: Vice President ePMO Introduction: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever. Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises.

We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients’ business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption. We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions.

Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems. This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary: Pivotree is looking for a Director of Workplace Technology to lead the function and support our organization’s growing requirements. This position provides leadership and oversees all aspects related to workplace technology, including promoting a culture of customer service, continuous improvement and process standardization. This includes benchmarking of best practices, for operational and quality measures. As a member of the Corporate Services management team, the Director will participate in operational plan development and decision-making activities.

Roles & Responsibilities: • Create and evolve a modern, safe and efficient workplace technology environment to allow team members to maximize their potential. • Oversee all aspects of workplace technology strategic planning, implementation and system integration • Manage the Corporate IT department by defining processes; allocate people and technology resources to ensure its effective operation • Oversee Corporate IT project implementation and accountable for project deliverables • Develop and execute a roadmap to evolve workplace technology that: Improves employee experience Promotes team efficiency Manages and reduces legacy technical debt • Develop, recommend and manage department budget with linkage to company value creation • Be accountable for data integrity, security, business continuity planning and related processes while collaborating with our security team, as necessary. • Respond to and mitigate security compliance audits • Lead and manage IT initiatives and projects related to the implementation and improvement of application systems • Maintain IT vendor relationship management and contract negotiations, including working with vendors and service providers • Manage the contracting and licensing of third-party software and hardware agreements, oversee warranties and service agreements • Collaborate across departments and functions to optimize, advance or influence company wide technology architecture • Orient and train new team members, determine performance standards and conduct performance reviews Key Skills and Competencies: • 7+ years of business experience in corporate information technology, workplace technology (or similar) with increasing levels of responsibility • Demonstratable experience managing workplace technology for a distributed and remote workforce. • Experience leading strategic and tactical planning of an organization’s IT infrastructure and internal application systems • Experience implementing and managing technical information system solutions • Experience leading a Corporate IT team, with a proven ability to manage IT personnel in application development, hardware support, and help desk functions • Experience providing business analysis, business process review, and mapping • Experience managing IT projects, with strong financial acumen (project budgeting, forecasting, and cost control) • Experience in SLA, process and policy development, including addressing stakeholder concerns • Experience in Change Advisory Board and ad-hoc committee involvement • Experience in strategic sourcing practices • Possess outstanding analytical and problem solving skills with the ability to systematically analyze situations, identify options, draw logical conclusions and determine/recommend practical courses of action • Demonstrate capacity to identify and respond quickly to emerging issues and priorities • Excellent communication and interpersonal skills to work effectively with senior level executives • Post-secondary education in computer science, information technology or related • Experience with Google Workspace, Windows/Mac environment, Enterprise Zoom/VOIP, Slack, MS Office, Jumpcloud, Active Directory/GPOs, Smartsheet, Freshservice, Jira preferred • Information Technology Infrastructure Library (ITIL) delivery and support principals preferred Pivotree is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive and accessible workplace.