Pivotree Hiring for Director – Product Lifecycle Management (PLM) at Ottawa, ON Full Time

Reporting to: Vice President Product Management Introduction: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever. Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises.

We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients’ business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption. We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions.

Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems. This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary: Pivotree is seeking talented, entrepreneurial-minded individuals with a proven product management background to join our product team as we continue to build innovative services. Pivotree’s goal is to offer digital commerce services that delight our customers. The mission of the product team is to drive the product strategy and execution to achieve this goal and solidify the Pivotree brand as a customer focused commerce service provider. In order to achieve this, we need product lifecycle directors that understand the needs of our business with focused ownership and revenue.

You will be responsible for a mature lifecycle stage product category and driving profitability and retention within the install base. This role is open to anywhere remote in Canada & the United States. Roles & Responsibilities: • Work directly with the GM and be held accountable for the lifecycle management of a major commerce product category • Build a lifecycle and retention plan to retain our install base and increase profitability • Build a roadmap of new initiatives to upsell, cross-sell and position future Pivotree services for expansion and migration • Create in-market opportunities and sales plays with existing product and capabilities • Work with the sales and marketing team to activate sales plays to raise customer satisfaction and retention measured by the limit against churn • Establish cadence with end customers, and our selling community, to act as a trusted advisor • Create and harness data to drive product decisions as we mature product category scaling • Establish and analyze the key lifecycle metrics and goals of your category – report monthly to executive leadership Key Skills and Competencies: • You have 7-10 years experience as a leader in product management; direct experience with full lifecycle management, sunrise to sunset, and expertise at later/mature stage product management • You have excellent communication and customer-conversation skills and public-speaking experience • You can own major initiatives and business outcomes • You are self-motivated and can operate and execute with a sense of urgency, discipline, decisiveness and focus. • You have proven ability to confidently and clearly communicate both technical and business topics to a variety of groups, including customers, senior leadership team, designers, architects and developers.

• You are a strong problem solver and have track record delivering on time • You have excellent analytical, written and verbal communication skills – capable of explaining complex requirements in simple words • You have worked with large enterprises, understand their needs and capabilities in deploying new product-led software • You have domain experience in one or more category: eCommerce solutions such as Oracle Commerce, SAP Hybris, VTEX Data solutions such as MDM, PIM, and Governance Supply Chain systems such as Warehouse Management (WMS), or Order Management (OMS) • MBA and Bachelor’s degree or equivalent in Business, Computer Science, Engineering or related fields of study preferred Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.