Pivotree Hiring for Director – Operations at Toronto, ON Full Time

Introduction: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever. Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises.

We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients’ business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption. We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions.

Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems. This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary: As the Director – Managed Services Technology, you will lead the effective adoption and usage of technology in Pivotree’s cloud managed services business. You will supervise teams of engineers and architects, and partner with our product management and customer experience teams to: 1. Conceive, develop and deliver effective hosting solutions for commerce, data management and supply chain applications. 2.

Develop innovative ways to increase the quality and efficiency of our service delivery using technology. We are looking for an individual with extensive experience in cloud infrastructure, managed services, as well as a solid understanding of cloud architecture concepts and a great track record providing leadership for technology people. You will lead a team of solution architects working with our customers and oversee teams responsible for engineering capabilities that power these solutions – both public and private cloud. Roles & Responsibilities: • Own the technology plan and roadmap for Pivotree’s managed cloud services.

• Ensure alignment of roadmap to customer needs and Pivotree’s business objectives. • Work with our product management team on innovative product ideas and prioritizing them. • Own the technology team budget for managed cloud services. • Supervise teams of engineers and architects building our managed cloud services.
• Ensure smooth and effective adoption of new technology by our teams and customers. • Oversee design, estimation and execution of technology initiatives. • Ensure proper lifecycle management is applied to technology deployed for our managed cloud solutions. • Continually work to evolve & improve the process and efficiency of your teams.

Key Skills and Competencies: • Ability & experience in leadership of direct reporting and cross-functional teams. • Strong expertise in private & public cloud infrastructure solutions. • A passion for learning and developing skills in people. • Ability to communicate effectively with both technical and business audiences.

• Strong decision making skills & critical thinking are great assets in this role. • Strong listening, independent thought and influencing skills.8+ years of experience in managing infrastructure for business critical applications. • 5+ years in a technology leadership role, director level or equivalent. • 5+ years building and running production workloads using public cloud technologies.
• 5+ years managing technology vendor relationships. • 3+ years managing an IT budget – including government R&D funding & amortization. • Strong understanding of modern cybersecurity concepts and technologies. • Experience with IT automation projects and demonstrating ROI for them.
• Associate level architect certification for AWS, Azure or Google Cloud. • Experience in the hosting and / or managed services industry (Asset) • Agile product owner or scrum master experience and / or training (Asset) Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.