Pinnacle Consulting Group Hiring for Call Center Customer Service Representative – Remote Or In Office at Grand Prairie, TX Full Time

We are looking for a motivated Call Center Customer Service Representative to join our Customer service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.

Responsibilities

• Making daily inbound and outbound calls
• Listening and addressing customer queries

• Building a long-lasting business relationship with clients
• Maintaining and updating the record of all customer communications

• Providing clients with the necessary product information
• Processing customer applications and refund requests
• Escalating urgent queries to the senior management

• Making follow-up calls
• Informing clients about promotional offers

• Maintaining and updating call logs
• Responding to customer emails
• Calling clients to obtain and verify relevant information

• Managing customer database

Requirements

• Proven work experience as a Call Center Customer Service Representative.
• Knowledge of customer service practices and guidelines
• Highly detail-oriented and organized individual

• Excellent communication and interpersonal skills
• Ability to handle stressful situations and maintain a calm composure

• Good computer skills
• Strong time management and multitasking skills
• Ability to work independently and collaboratively with the team

• Having an eye for detail and good listening skills
• Ability to offer excellent customer service

Benefits

Full Time Benefits Include: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays.