Pilot Freight Services is Looking For Customer Service at Vancouver, BC Full Time

Answer incoming calls and provide excellent customer service to all callers

Monitor and respond to customer inquiries received through email

Make outgoing calls to follow-up on shipment status, resolve issues and update customers

Track, trace, enter and update shipments

Assist and support Pilot stations and cartage agents

Master outside customer applications

Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention

Perform other duties as assigned

SKILLS/COMPETENCIES:
Excellent oral and written communication and problem-solving skills

Technological aptitude using the internet and on-line tools

Ability to multitask

Excellent organizational skills with emphasis on detail

Additional Job Details :
EDUCATION:
High School or better

EXPERIENCE:
1 years customer service experience

PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!