PicThrive Hiring for Administrative Assistant (Contract) at Remote Full Time

The PicThrive team is built around two core Principles that reflect in everything we do:

Find a Better Way – We are always striving to research new ways, test them, and then iterate on what we learned. We have no room for “just following the status quo”.

Be Awesome – We bring our passion to everything we do. Going above and beyond for customers and fellow team members

As the part-time Executive Administration Assistant at PicThrive, you will work directly with and support our CEO and Customer Success Manager. We think you’ll like them-they are quite the gems!

Our CEO is an adventure-seeking, impassioned, nature and dog lover, who lives and breathes life into our little Startup and is at the forefront of our Sales and Marketing. Our Customer Success Manager is a free-spirited, tenacious, arts lover, who ensures our Customer Experience is next level and that customers and guests alike walk away feeling valued.

You will help manage, support, and act as a liaison to the CEO/Customer Success Manager ensuring customer tasks and follow-ups, administration tasks, and projects are completed on time. In addition to various administrative tasks, you will work with some amazing Tour and Activity Operators from around the world- they’re simply the best customers in the world. We’re on an exciting trajectory and we want you to join the adventure!

Hours: 15 hours/week

What you will do:

CEO tasks

• Help our CEO efficiently and effectively, optimize his time
• Schedule meetings and send email reminders and follow-ups
• Prepare and write documents from dictation
• Complete Email follow-ups with our Sales Funnel
• Note-taking
• Perform Research Projects and Analysis: Market Study, Marketing, Health spending account
• Expense reporting
• Update customer data in internal and external systems
• Order promotional material
• Ordering office supplies
• Booking travel
• Document organization and setup
• Assist with conference organization and booking
• Email management
• Calendar management
• Various admin projects
• Receipt management
• Assisting bookkeeping with monthly reconciliation
• New tasks as needed

Customer Success tasks:

• Speak with our customers (Tour & Activity operators) and their guests via email and chat to help them be successful.
• Provide timely technical support and troubleshooting
• Design and Create Resources that address and remove their pain points and make sure PicThrive is working hard for them.
• Complete Customer Success Follow-Ups via email and phone that may include reporting, providing resources, scheduling meetings, and call-backs.
• Work as a team to bring solutions to our partners around the globe for their most pressing, time-sensitive issues.

We are looking for someone who would enjoy working at the ground floor of a Startup Technology company; helping drive our success and that of our partners. We want a self-motivated individual who wants to join a small team and have a material impact on our processes and organization as a whole. We constantly strive to have a team environment where constructive feedback, learning, and openness drive greater experiences for our customers.

Required

• Exceptional communication skills, both verbal and written.
• Strong personality that enables you to focus on what you can do and how you can overcome obstacles to do more.
• Faces things head-on and has an above-average ability to listen and take in instructions
• Self-motivated with the drive and desire to achieve your assigned goals.
• Positive attitude with a passion to learn and drive improvements, especially in areas of weakness.
• Ability to connect emotionally with customers, empathize with them and creatively find solutions.
• Has a good technical aptitude and/or an ability to quickly pick up new technology.
• Highly organized and efficient at managing multiple priorities and deadlines.
• Committed team player with a focus on doing what’s best for the team and helping the team achieve its goals.

PicThrive is a late-stage Startup, and as such we are constantly evolving. We put a high emphasis on developing our Team Members. So, as you grow, so will we.

We enjoy weekly virtual lunches and hangouts as a Team while we reflect on the successes and highlights of the week. We provide our team with flexible hours to help achieve their goals and those of our customers. We also offer competitive wages and so much more!

We are surrounded by bright, curious, and independent team members. We play hard and work harder. We are passionate people, especially about travel (we are in the fun business after all), the environment (1% for the Planet members), and giving back to our communities.

Think this sounds like a place you can let your freak flag fly? Come meet us- we won’t disappoint!

If you are interested or know someone who is, please apply in confidence with a cover letter and resume and tell us why you are the right fit for this role. We appreciate the interest of all applicants, however only those under consideration will be contacted.

We are an equal opportunity employer, committed to inclusion and diversity, and welcome all applicants including but not limited to: Indigenous peoples, visible minorities, all religions and ethnicities, persons with disabilities, LGBTQIA2S+ persons, and all others who may contribute to the further diversification of ideas. If you require special accommodation at any stage of the recruitment process, please indicate this in your cover letter.

Job Types: Part-time, Permanent

Salary: $22.00-$25.00 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Experience:

• Administrative: 1 year (required)
• Time management: 5 years (preferred)
• Organizational skills: 5 years (preferred)

Work Location: Remote