Physician HealthCare Network Hiring for Customer Service Representative – Remote at Laval, QC Full Time

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

Understanding client needs and offering solutions and support.

Position may expand to include Chat and Email Customer Support.

Answer and place calls in a professional manner.

Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)

Focus on a “1st call resolution”.

Use company resources to gather information and offer solutions to meet customer needs.

Other duties as assigned.

Requirements

One year of office support experience in a customer service role preferred

High School diploma

Excellent customer service skills and attitude

Excellent written and verbal skills

Proficient with office equipment

Attention to detail

Problem-solving

Computer proficiency – MS Suite

Typing speed 45WPM

Professional appearance

Ability to multi-task in a fast-paced environment

Bilingual skills a plus

Occasional overtime as needed