Physician HealthCare Network Hiring for Customer Service – Call Center Outbound Calls at Laval, QC Full Time

Communicate with customers primarily by phone to verify and correct demographic information

Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.

Obtain information from the customers and communicate feedback for follow-up when required to ensure satisfactory resolution.

Educate providers via phone to ensure inquiry resolution.

Ensure delivery of accurate information updates for input into all of the Company’s applications.

Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues.

Collaborate, coordinate, and communicate across disciplines and departments.

Ensure compliance with HIPAA regulations and requirements.

Demonstrate Company’s Core Competencies and values held within.

Please note due to the exposure of PHI-sensitive data – this role is considered to be a High-Risk Role.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

REQUIREMENTS

Minimum HS Diploma or GED

Minimum 6 months of customer service experience in an office environment

Call center or telephone experience in a similar environment or industry

Knowledge of medical and claim terminology

Communication (written, verbal, listening), organizational, problem-solving, leadership, customer service, interpersonal, follow up and data entry skills

Ability to demonstrate reliability and dependability

Ability to handle escalated situations in a customer service-oriented and professional manner

Ability to maintain confidentiality in all required situations

Ability to dissect, organize and format multiple types of complex provider data for promotional use and/or reporting

Ability to customize communication style to educate internal and external customers

Ability to work independently as well as part of a team

Ability to prioritize and manage time

Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:
Medical, dental, and vision coverage (low copay deductible)

Life insurance

Short- and long-term disability

401(k) + match

Generous Paid Time Off

Paid company holidays

Tuition reimbursement

Flexible Spending Account

Employee Assistance Program

Summer Hours