Physician HealthCare Network Hiring for Call Center Representative (Remote) at Laval, QC Full Time

Essential Functions:
Call Center support for multi-specialty practice, including over 40+ Providers

Be a liaison and an advocate for the Patients and family members when communicating within the Practice

Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging)

Excellent time management skills when on and off phones

Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers

Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice

Respond to incoming calls in a timely fashion. Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.

Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls

Responsibilities

Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool

Capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting

Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.

Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully

Other responsibilities assigned by Management or Providers; as needed.

Required Skills, Knowledge, and Abilities

Excellent communication skills

Excellent Customer Service Skills

Proficient with Microsoft Applications and working with dual monitors

Strong attention to detail

Familiarity with medical terminology

Familiarity with EMR systems

Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

Ability to type and document clearly and accurately caller conversations.