PHX Management Group Hiring for Customer Support Agent – Full Time at New Orleans, LA Full Time

Our firm is renowned for top-notch marketing and customer service, and it’s what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Support teams focuses on doing what’s best for our customers and creating solutions that will leave a permanent and positive impression.

As a Customer Support Agent You Will Be:

• Assisting customers in person by determining their unique needs and presenting appropriate products and services that will increase customer satisfaction
• Ensuring sales transactions are completed accurately, timely, and catered to the customer’s unique specifications and desires
• Informing customers of pricing options, sales promotions, anticipated delays, installation dates, or any additional information that they may need
• Upselling new products or services when needed to benefit the customer needs
• Attending training meetings and virtual conference calls to retain fresh knowledge of our client’s sales, promotions, or updates to product lines
• Approaching each customer and communicate solutions in an empathetic, professional, and courteous manner
• Assisting fellow customer service and sales team members in exceeding customer acquisition and sales targets

We Look For Individuals With:

• An impeccable willingness to learn and expand their professional customer service career
• A natural problem-solver with the ability to manage customer complaints with ease
• The ability to effectively communicate, verbally and in writing, and willingness to enhance these traits
• The ability to consistently display a positive and helpful attitude with customer, sales executives, and co-workers
• An empathy, patience, and caring demeanor towards customers, clients, and co-workers

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