Phoenix Systems Hiring for Scheduling Agent at Alpharetta, GA Full Time

The role is responsible for scheduling installation appointments and maintaining the schedule of the field technicians to ensure all assigned projects are completed timely.

Requirements:

Essential Duties and Responsibilities:

• Coordinate and schedule local and remote technician appointments for builder accounts.
• Handle communication between technicians and builder clients regarding appointments and schedules
• Create floor plans for low voltage installation
• Audit floor plan work orders with purchase orders to ensure all installed items are being invoiced
• Providing customer service to builder clients with progress updates via phone and email
• Update client profiles
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Minimum 2 years’ experience in customer service
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent telephone and computer proficiency (Office 365 – Word, Excel, and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must be able to clear a background check and drug screening
• High school diploma or GED required
• Associate degree preferred

Other Preferred Skills/Abilities:

• High degree of initiative
• Technical aptitude
• Home building industry experience
• Ability to interpret floor plans
• 2+ years in a service/technician scheduling environment
• Meticulous organizational skills

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards
• While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
• Ability to sit at a computer terminal for an extended period of time.

Work Environment:

• Moderate noise (i.e. business office with computers, phone, printers, and light traffic)
• Office Setting

Benefits:

• Paid Time Off Program – Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Monday – Friday daytime work schedule (no nights or weekends)
• Positive work culture with opportunities for advancement and growth