Pexco LLC Hiring for Customer Service Representative at Athol, MA Full Time

Pexco, LLC is seeking a dedicated and experienced Customer Service Representative to join our dynamic team. If you are passionate about delivering exceptional customer service and possess excellent communication skills, we want to hear from you!

Our Customer Service Representative is responsible for maintaining sustainable customer relations and completing customer requests (i.e. solution selling, order entry, order status, sample requests, shipment tracking data, misc. requests, daily internal and external follow-up on open items).

Key Responsibilities:

• Develop and maintain relationships with assigned customer accounts
• Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately
• Process & acknowledge orders received via phone, fax, EDI or mail within 24 – 48 hour period after receipt
• Proactively advise customer of order status and shipment tracking as required
• Coordinate sample requests for customers & sales
• Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects
• Act as an information resource for assigned Sales Managers accounts
• Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings
• Track new project timelines and keep the sales team and customer (if directed) well informed of project status
• Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments
• Strictly adheres to Company and plant safety policies and procedures.
• Completes all annual training as required.
• Other duties as assigned by management team

Qualifications:

• High School graduate or GED preferred
• Minimum of 2 years experience (Manufacturing environment preferred)
• Experience using MRP/ERP software helpful but not required
• Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams)
• Self-motivated, strong interpersonal skills
• Ability to multi-task, manage time and prioritize tasks based on customer needs
• Above average communication skills, both written and verbal
• Attention to detail
• Excellent problem-solving skills

Physical Demands:

• Regularly required to sit, stand, walk, and move about the facility
• Occasionally required to bend and stoop.
• Ability to work with a computer for long periods of time

About Pexco, LLC:
With over 50 years of experience, Pexco has a rich history in providing plastic solutions. The Pexco family of companies offers extensive polymer processing expertise and a diverse range of custom polymer solutions. Initially, Pexco focused on serving the traffic and safety industry through Davidson Traffic Control products, the fence industry with PDS brand chain link slats, and the lighting industry with custom lenses through Durayl. Over time Pexco has developed deep expertise in partnering with OEMs to create custom extruded tubes and profiles. Today, Pexco’s plastic solutions include injection molded fluoropolymer parts, carbon-reinforced polymer parts for aerospace and defense, extruded components for custom profiles, flexible bollards, heat shrink tubing, rigid Polysulfone tubes, flexible fluoropolymer tubes, and fence slats. Pexco is widely recognized as one of the world’s leading providers of custom polymer solutions.

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Athol, MA 01331: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Manufacturing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person