Pethealth Inc. Hiring for Inside Sales – Work From Home at Mississauga, ON Full Time

Inside Sales – Work From Home

Our mission is to bring vitality to lives, furry and otherwise. Yes, you read that right…furry! We are a pet protection company! You will be on the front line speaking to pet parents and helping them register their microchips, explaining our live recovery services, and helping lost fur kids get back home to their families.

Our Canadian Contact Center is looking to grow our virtual service team and want energized people to join the pack. If you are outgoing, love talking to people, truly enjoy helping others and have a genuine desire to learn more about companion animal services – here is where you want to be to grow personally and professionally. Come WIN with us!

Here are some of the essential things you should know before you take that next step to apply:

Compensation, Schedule, and Benefits

Start Date: January 24, 2022

Base Salary: $35,000 annually + Uncapped bonus plan (paid semi-monthly)

Work Week:

• Team members are scheduled five 8-hour days during business hours:
• Monday – Thursday – 8:00 a.m. EST to 9:00 p.m. EST
• Friday 8:00 AM EST – 7:00 PM EST
• Saturday 9:00 a.m. EST to 5:00 p.m. (on a rotation basis).

Training Schedule (3 weeks): Monday – Friday 9:00 a.m. to 5:00 p.m.

Any qualified candidate(s) offered this position will be subject to a background check.

We care about work/life balance, so we offer 15 days of vacation throughout the calendar year. All we ask is that you work closely with us to plan your approved days for business coverage purposes.

Medical/Dental/Vision/Life/EAP & Best Doctors/Optional Employee Stock Ownership Plan / LTD / CI / AD&D

Education/Experience

• High School Diploma or equivalent; bachelors or associates a plus
• 1-2 years sales or customer service experience dealing directly with the public; prior call center experience is a strong asset.

Job Description

Membership Sales Representatives are responsible for assisting pet owners with their sales and service inquiries on an inbound & outbound basis. These inquiries include but are not limited to sales, service, retention, digital correspondence, updating contact information, upgrading memberships, cross selling or any general questions that may be presented. Additionally, live chat support, email follow up and other projects are at times required.

Job Duties

• Position and close/sell Membership products and services.
• Achieve monthly sales targets and Key Performance indicators.
• Provide front-line phone support and live chat function support to pet parents.
• Educate customers, determine root cause of the call to work with the customer and internal team members with a desired outcome of first call resolution to provide solutions and services that ensure long-term customer retention.
• Update customer information, such as address, pet information, and billing details.
• Answer questions and update information regarding billing and file lost pet reports, facilitate reunite calls.

Key Responsibilities

Sales

• Strong at building relationships, understanding needs and motivations of pet parents, required for consultative selling.
• Comfortable positioning product, closing a sale, and upselling add-on products and services.
• Comfortable adapting to new campaigns, promotions, and product updates.
• Effectively manages time, lead flow, inbound and outbound calls to achieve targets.
• Maintain high energy to perform at high levels monthly.

Customer Focus

• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind

Attention to Detail

• Acts to verify information.
• Understands the importance of details.
• Follows trained protocols.
• Takes ownership for accuracy.
• Proactively identifies mistakes and makes corrections.

Listening

• Practices attentive and active listening.
• Has the patience to hear people out, and demonstrates empathy where appropriate.
• Can accurately restate the opinions/needs of others.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Probes all fruitful sources for answers.
• Can see hidden problems.
• Looks beyond the obvious and doesn’t stop at the first answers.

Virtual Work Experience

Qualified candidates will need to ensure they have a dedicated workspace and must meet internet access standards for consideration. We will provide the equipment and offer technical support.

Due to nature of the role, an environment free of loud noises and distractions, privacy so people are not listening to the calls or seeing the monitor screen is a requirement.

Standard Technical Requirements

• Home Internet service must be stable.
• Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
• Must have hardwire availability into internet due to telephony connectivity (no wi-fi)

We thank all candidates for their interest.

If selected for an interview, you will be contacted by email within 7 business days.

Pethealth is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, disability, gender, sexual orientation or national origin. Accommodations are available upon request for candidates taking part in all aspects of the selection process.