Pete’s Collision Center Hiring for Customer Services Representative (Remote Position) at Fremont, CA Full Time

Compensation: $40.00/hr

Duties are as follows: Answer phones and respond to client requests following a defined support processIdentify, research, and resolve client issues using customer service software applicationsAssess priority of ing client incidents and escalating to appropriate teamProvide regular status updates on client inquiries not immediately resolvedCreate and maintain knowledge base material, support tip sheets, and user guidesProcess device orders through distributor portalsPresent a professional image at all times to clients and vendorsProvide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being metWork collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

Qualifications: College degree or credits preferred or equivalent experienceCall Center or Client Support is idealExperience with software customer support is a plusStrong communication and organizational skillsExperience with MS ExcelSalesforce is a plus