Persefoni AI Inc Hiring for Customer Education Specialist at Remote Full Time

Our mission is to enable individuals and organizations to positively impact the health of our planet by using the intelligent Persefoni platform. Persefoni is an all-in-one platform allowing organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. We provide unprecedented environmental visibility and insights leveraging the latest breakthroughs in data science and software development. Our technology will empower teams and leaders to systematically decarbonize their organization and make impactful, long-lasting decisions on their greenhouse gas emissions. At Persefoni, we are excited to be growing a team as diverse and creative as the customers we support.

Our Core Values

Sustainability – We are committed to sustainable business practices across our entire operation and culture. We go beyond achieving balance. We are a net-positive contributor to the environment, our employees’ lives, and the global community.

Impact – We are focused on and passionate about tackling the biggest and hardest problems that will have the greatest impact. We create significant, not incremental, solutions.

Collaboration – We are always aligned in our goals and efforts to create the most impactful technologies possible. Constant cooperation across our company, customers, and partners is our standard mode of operating.

Equality – We value and respect people and organizations of all backgrounds. Ours is a culture of innovation, creativity, diversity of thought, and inclusion.

The Role

Our Customer Experience team is seeking a self-driven Customer Education Specialist to plan, develop, and maintain platform documentation and other pieces of educational content for Persefoni’s customers. You will work alongside Persefoni’s Customer Experience, Product, and Product Marketing teams to help build a content strategy that empowers Persefoni customers to achieve their carbon and sustainability goals.

You’ll play a key role in the creation and execution of Persefoni’s self-service customer experience, which allows Persefoni to reach new markets and customers overlooked by current carbon accounting education offerings.

This is a highly collaborative and creative role, which requires excellent writing and verbal communication skills. Customer Education Specialists must be proficient in translating technical subjects into easily understood language and must be comfortable creating branded content that adheres to Persefoni’s style guide. Additionally, experience creating narrated video content is preferred.

If you’re creative, an excellent writer, passionate about technology and its potential for making the world more sustainable, you will bring tremendous value to our customers and team!

How You’ll Know You’re on the Right Track

You will be able to articulate how Persefoni incorporates carbon accounting standards and sustainability reporting frameworks within our platform in your first 3 months.

You will have a deep understanding of the Persefoni platform and will be able to effectively communicate its value propositions within the first 3 months.

You will understand Persefoni’s customer’s journey and its associated pain points and will be able to communicate best practices to alleviate friction within your first 3 months.

You will be publishing platform documentation on a weekly basis that ensures our customer’s adoption and utilization of Persefoni within your first 3 months.

Responsibilities

Plan, create, and edit platform documentation for Persefoni’s Help Center.

Maintain Help Center content to ensure that the information is relevant and up-to-date.

Cross-functionally collaborates with other teams to identify gaps in our content strategy, customer touch points, and Help Center.

Create and maintain narrated videos for Persefoni’s Help Center.

Assist in building and driving process, change management, and operational efficiencies within the Customer Experience organization.

Make content recommendations that will positively impact Persefoni’s Customer Experience

Provide feedback on the Persefoni platform, and contribute to customer-facing in-app guidance (tooltips, walkthroughs, etc).

Skills and Qualifications

3+ years of Product Marketing, Public Relations, Customer Success, Technical Writing, or other relevant experience, preferably in a SaaS environment

Experience working with SaaS products

Self-starter and ability to own projects from initial question development to rollout

Excellent communication skills, both written and verbal

Experience and comfort creating narrated video content

Comfortable in a fast-paced, global team

Experience in ESG performance, sustainability management, or environmental consulting is a plus

Our Hiring Process

Step 1: Initial candidate screening call

Step 2: Interview with members of the Customer Solutions and Customer Success team

Step 3: Offer extended

Step 4: Background check and onboarding

Benefit Offerings

Generous PTO policy

401k with company match

Medical, dental, and vision insurance

Disability, life insurance

Equity incentive plan

Persefoni is an Equal Opportunity employer

One of our company Core Values is ‘Equality’ which emphasizes our commitment to value and respect people and organizations of all backgrounds. We proudly bring this to life by fostering a culture of innovation, creativity, diversity of thought, and inclusion.

We strive for each of our team members to be able to show up for work every day as their genuine selves. Similar to the reverence given to Earth’s biodiversity, we recognize the vast potential that exists when all of the facets of diversity within our team are appreciated and illuminated. This policy extends to all aspects of our employment practices.

As you are considering us as a potential employer, it’s important to ensure you are aware we currently have a COVID-19 vaccination policy in place for all U.S. employees.

The key tenets of our policy are:
Fully remote employees, those who are not doing any travel and do not have any in-person interactions related to their work, are not required to be vaccinated.

Employees who travel on behalf of Persefoni and/or have in-person interactions related to their work, are required to be fully vaccinated and boosted.

All employees, regardless of vaccination status, are required to inform us of whether they are fully vaccinated or not.

We provide the opportunity for employees to request special exceptions to the policy for medical, religious, and other reasons