Perry Ellis International Hiring for CUSTOMER SERVICE REPRESENTATIVE at Miami, Florida Full Time

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, Jantzen® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® and Jag® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

SUMMARY:

Perry Ellis International is looking for an individual who is energetic, self-motivated and has a passion for providing excellent Customer Service to support the Golf division in conjunction with our ecom retail business. This position is varied & not your traditional high volume call center environment. The role is multifaceted and involves working with Golf Shop/Resort owners, Tour Players, supporting our external Sales representatives, Callaway Executives with Order requests & Support Logo development. Truly a good learning experience for a newcomer wanting to get their foot in the door at Perry Ellis and wants to learn the A-Z of our business process flow. 

RESPONSIBILITIES:

• Assists specialty stores with any requests they may have such as taking re-orders, checking availability, requesting an extension, status of orders, copying of invoices, issuing credit memos, returning authorizations.
• Assists salesmen with various assignments such as run reports, taking re-orders, check availability, requests extension, status of orders, etc.
• Works closely with SVP of Sales
• Handles major accounts; these customers are either contacted via email or phone
• Signs off on orders that require entry, sends paperwork to Miami for entry or modifications, checks orders after entered
• Works closely with the following departments on a daily basis: credit, shipping, billing (order entry) and allocation.
• Responsible for Web order entered by sales and enters orders thru Sowes.

SKILLS:

• Proficient with Google Drive/Applications or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

REQUIREMENTS:

• Bachelor’s Degree a plus!
• Customer Service experience (retail or call center)
• Person must speak fluent english (excellent phone, verbal, written skills)