Permobil Hiring for Customer Service Representative at Montréal, QC Full Time

Prepares quotes and confirms in either fax or email with CSM sign-off.

Processes orders; reviews inbound quotes and orders for accuracy, completeness, and proper configuration.

Enters quotes and orders into BV.

Participates in identification and resolution of potential ordering problems; follows up Warehouse to ensure timely and accurate product delivery.

Adjusts their own errors and sends them to CSM for approval.

Corresponds with sales reps for price quotations; maintains contact with sales rep, dealers and suppliers regarding current status of orders.

Takes sales calls from dealers, suppliers, Permobil sales representatives and end-users.

Ensures that special buying programs are followed as intended by senior sales/marketing personnel.

Assists customers with locating and/or ordering products.

Provides back-up support for other CSRs who may be on a leave of absence (e.g. holidays).

High school diploma or GED preferred; post high school education is beneficial

College or university degree an absolute plus

Excellent communication skills – verbal and written

Bilingual French/English

Intermediate computer skills using typical business applications

One to two years of experience directly related to the duties and responsibilities specified, preferably in a high volume call center environment.

Excellent attention to detail

Excellent organizational skills