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Customer Services & Support
Permobil Hiring for Customer Service Representative at Montréal, QC Full Time
Prepares quotes and confirms in either fax or email with CSM sign-off.
Processes orders; reviews inbound quotes and orders for accuracy, completeness, and proper configuration.
Enters quotes and orders into BV.
Participates in identification and resolution of potential ordering problems; follows up Warehouse to ensure timely and accurate product delivery.
Adjusts their own errors and sends them to CSM for approval.
Corresponds with sales reps for price quotations; maintains contact with sales rep, dealers and suppliers regarding current status of orders.
Takes sales calls from dealers, suppliers, Permobil sales representatives and end-users.
Ensures that special buying programs are followed as intended by senior sales/marketing personnel.
Assists customers with locating and/or ordering products.
Provides back-up support for other CSRs who may be on a leave of absence (e.g. holidays).
High school diploma or GED preferred; post high school education is beneficial
College or university degree an absolute plus
Excellent communication skills – verbal and written
Bilingual French/English
Intermediate computer skills using typical business applications
One to two years of experience directly related to the duties and responsibilities specified, preferably in a high volume call center environment.
Excellent attention to detail
Excellent organizational skills
Processes orders; reviews inbound quotes and orders for accuracy, completeness, and proper configuration.
Enters quotes and orders into BV.
Participates in identification and resolution of potential ordering problems; follows up Warehouse to ensure timely and accurate product delivery.
Adjusts their own errors and sends them to CSM for approval.
Corresponds with sales reps for price quotations; maintains contact with sales rep, dealers and suppliers regarding current status of orders.
Takes sales calls from dealers, suppliers, Permobil sales representatives and end-users.
Ensures that special buying programs are followed as intended by senior sales/marketing personnel.
Assists customers with locating and/or ordering products.
Provides back-up support for other CSRs who may be on a leave of absence (e.g. holidays).
High school diploma or GED preferred; post high school education is beneficial
College or university degree an absolute plus
Excellent communication skills – verbal and written
Bilingual French/English
Intermediate computer skills using typical business applications
One to two years of experience directly related to the duties and responsibilities specified, preferably in a high volume call center environment.
Excellent attention to detail
Excellent organizational skills