PerkinElmer Hiring for Customer Service Representative French/English (Remote, Canada) at Quebec City, QC Full Time

CUSTOMER SERVICE REPRESENTATIVE (French/English)

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of employees worldwide, pioneer scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

RESPONSIBILITIES:

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction
• Process orders for instrument and service orders from customers within the assigned region, from order entry to invoicing
• Co-ordinate shipping efforts between various manufacturing facilities and third party suppliers
• Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, pricing and various import and export regulatory requirements, business ethics and practices
• Process Letters of Credit documentation, bank guarantee, performance bid bonds
• Ensure timely reporting of orders, sales, inventory and backlog performance
• Identify and respond to customers inquiries and ensure resolution to customers satisfaction
• Handle customer complaints and input into in-house QMS/CRM system for complaint resolution and trending
• Establish good working relationships with both internal and external customers
• Lead in special projects and key initiatives identified from time to time

BASIC QUALIFICATIONS:

• Must have French language proficiency (and English)
• Minimum 5 years Customer Service (phone/email) experience in a team-based environment
• Solid user level knowledge of Microsoft Office and Internet explorer.

PREFERRED CHARACTERISTICS:

• BA/BS degree (preferred)
• Exceptional verbal and written communication skills (English and French)
• Strong interpersonal skills – ability to work well with a broad range of personality styles/ types
• Ability to handle pressure in a fast-paced work environment
• Flexible – open to change and new information
• Bias for Action – Pursues resolutions with a sense of urgency and commitment to customer

Computer Skills:

• SAP knowledge/experience preferred
• Basic understanding and utilization of a variety of resources such as carrier sites, ERP systems, company websites, learning and quality management systems, etc.

COMPANY DESCRIPTION:

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and belief in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow.