Performance Home Medical Hiring for Customer Service Billing Representative at Kent, WA Full Time

Rapidly growing company and one of the area’s largest Washington State providers of Respiratory and Sleep Therapy equipment, Performance Home Medical, seeks candidates to join our Billing Center phone team. As one of our accounts/billing receivable representatives, you must be responsible, reliable, detail oriented, and can multi-task in a fast paced professional and challenging environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone. Previous professional experience or educational background in healthcare with medical billing systems and other computer software is a plus but not required. A background in medical equipment billing experience preferred but we will train the right candidate.

Job descriptions and needs would entail but not limited to:

• Answers billing and collection questions for patients, referral sources and coworkers
• Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances
• Assists PHM’s billing and collections services with denials
• Maintains and requests on-going authorizations when required to assure flow of revenue
• Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base
• Works designated s to maintain all avenues of reimbursement flow smoothly
• Follows insurance plan guidelines as well as State and Federal Regulations
• Other duties assigned by manager

• Ability to learn quickly.
• Team player that will contribute for a professional and fun environment to work in.
• Prioritize multiple tasks efficiently and independently in a fast-paced environment.
• Competency in working within a healthcare billing and records system a plus.
• Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements.
• Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies.
• Ability to de-escalate situations involving dissatisfied patients.