Expect more than a job.
Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a French Bilingual Customer Experience Specialist and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect
Position Summary
The French Bilingual Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email and other correspondence.
Responsibilities
Case Management
Education
Experience
Skills
Other
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
Additional pay:
Benefits:
Schedule:
Education:
Experience:
Language:
Work remotely:
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