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Customer Services & Support
PepsiCo Hiring for Supply Chain Customer Engagement Representative at Lithia Springs, GA Full Time
Full Job Description
Overview:
*This role is Location Free, Preferred Locations are Carlisle PA, Grand Prairie TX, Arlington TX, Lithia Springs GA, Purchase NY.*
On Time Delivery – 99.3%
Pack Availability – 99.0%
Compensation and Benefits:
*This role is Location Free, Preferred Locations are Carlisle PA, Grand Prairie TX, Arlington TX, Lithia Springs GA, Purchase NY.*
The purpose of this role is to ensure the effective dispatch of PGCS finished goods from US distribution centers to its COBO and FOBO customers, on time and in full within planned cost targets. In addition, this role ensures superior customer service and PGCS standards are met by evaluating customer orders and complaints across our bottler network and leading the implementation of customer collaboration initiatives.
Number of Customers, Kits, Components, Innovations, Distribution Centers, Manufacturing Locations:
115 US and Canadian Bottlers
350 kits = 2,800 components
100+ Innovation Initiatives
4 Distribution Centers
3 Manufacturing locations
Key Performance Indicators:
On Time Delivery – 99.3%
Pack Availability – 99.0%
Responsibilities:
- Ensure customer service to 13 locations in Canada (PepsiCo Bottlers, Co-Pack and FOBO facilities), facilitating 100% Product availability and 100% On-time delivery.
- Ensure order accuracy and update all order delivery changes, proactively communicate to customer base any modifications or product availability
- Administration of the Pepsi concentrate bottler order management system (SAP).
- Analyze inventory to ensure 100% fill rate of customer orders based on Availability to Promise (ATP)
- Batch Allocation of SSL components to mitigate concentrate risk – push sales
- Backorder / KPI ing
- Maintain tracking records on inbound replenishment to Distribution Centers
- Manage all concentrate replacements through the guidelines set forth in the Concentrate Replacement Policy
- Manage all concentrate R&D samples
- Manage LTO ing weekly updates to management and Brand Teams
- Inclusion/Exclusion & Pricing for all innovation and Limited-Time- Offerings
- Backfill in times of staffing shortages due to illness or vacation
Compensation and Benefits:
- The expected compensation range for this position is between $56,900 – $ 95,300 based on a full-time schedule
- Location, confirmed job-related skills and experience will be considered in setting actual starting salary
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
- In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan
Qualifications:
- a BS in Business, Finance, or related fields.
- 3-5 years Supply Chain experience, preferred experience within consumer goods industry with exposure to perishable products.
- SAP experience preferred
- MS Suite of tool – data manipulation, presentations, etc.
- Excellent interpersonal, written and verbal communication skills
- Ability to work in teams and comfortable in multicultural, matrix organizations, and multifunctional businesses
- Detail Oriented
- Strong Analytical skills
- Works well with minimal supervision
Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement