PeopleKeep Hiring for Customer Support Specialist at Remote Full Time

Here at PeopleKeep, we help make health care affordable for thousands of diverse small business employees and their families, allowing them to attract, hire, and retain great talent. We’re looking to expand our team with an individual who can bring their unique experience and perspective to the table.

Each day, our team hears how much our customers love our product and the support they get from us. We’re looking to grow our award winning support team with an individual who is fulfilled by making a difference for others, has a thirst for learning, and craves growth both in themselves and in their team.

In this role, you’ll help our customers Monday through Friday during normal business hours make the most out of their benefit. That’s right, the weekends are yours to refresh and refuel! While our company is based out of Murray UT, we are operating fully remote for the foreseeable future; therefore it’s important you have an appropriate place you can work throughout the week with reliable internet access. Although we are fully remote, we require that employees live in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Michigan, New York, North Carolina, Oregon, Texas, Utah or Washington.

During the week, you’ll work with our customers via email, live chat and over the phone. You’ll also review user-submitted expenses for eligibility. You’re encouraged to be yourself and create exceptional experiences for our customers. Some tasks you may do in a day include, but certainly aren’t limited to:

• Provide support, answer questions and share your knowledge about our products with our customers
• Review user submitted health documents (Don’t worry, we’ll train you! You don’t need prior experience.)
• Have a weekly 1:1 with your manager to discuss what’s on your mind and get feedback so you can grow
• Work closely with your team to help make decisions that impact our customers directly
• Engage in continuous improvement topics and discussion at our weekly team meeting
• Share customer feedback with our product team to help influence the product roadmap

Traits that will make you a good fit for this role include:

• You love to learn and put what you learn into action
• You deeply wish to understand others – you ask exceptional questions and truly listen
• You pride yourself in always following through with what you say you’ll do
• You’re a creative problem solver
• You never settle and always seek for improvement in yourself and in your team
• You enjoy being a subject matter expert and are humble to admit when you have a gap and you proactively seek to fill it
• You care deeply and remain calm and professional when under stress
• You love being there for your team and having your team be there for you

Perks and Benefits:

• Health Benefits – we offer what we preach!
• 401(k)
• Discretionary unlimited PTO

PeopleKeep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We’re dedicated to cultivating a diverse team that matches the diversity of our customers.

• Proven experience working with customers in a professional yet personal tone
• Excellent written and verbal communication skills
• Strong attention to detail
• Comfortable using and learning new software products
• Healthcare industry knowledge is a plus, but not required (if you’re eager to learn, we can teach you)