Peninsula Canada Hiring for Customer Service Representative (BrightHR) at Toronto, ON Full Time

Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you!

Bright believes in the power of small businesses and understands their importance to our high streets and local communities. That’s why we support small business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We’re here to champion small business owners and support them on their journey to a brighter future.

The Role of Customer Service Representative

Provide inbound and outbound telephone and email support to BrightHR users. Assist clients with the implementation of our HR and absence management software and provide frontline technical support by trouble shooting any potential complex technical issues. Engage users by providing training and making recommendations to help clients get the best possible experience from the software. Ensure that excellent customer service is provided at all times. Achieve and exceed daily Key Performance Indicators and Service Level Adherence.

Type of Employment : Full-Time, Permanent

Working Days : Monday – Friday

Salary Range : $40,000

Day-to-Day Duties and Responsibilities

Provide excellent customer service to our new and existing BrightHR clients

Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account

Conduct demonstrations of BrightHR by webinar for prospective clients

Contribute to team targets, paying particular attention to customer experience and feedback

Conduct non-utilisation calls to inactive BrightHR users, encouraging implementation into their business

Provide one-to-one training as and when required based on clients’ needs

Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs

Gather information from clients using intelligent questioning and investigating any complex technical issues

Take ownership of any technical queries and keep regular contact with clients to ensure any fixes are communicated

Keep an accurate record of discussions, logging all queries against the correct account

Education/Experience

Customer service experience is mandatory

Ability to handle objections and make recommendations based on client needs

Must have excellent listening skills and be able to communicate with clients and users of varying technical ability

The ability to work in a fast-paced environment

Able to adapt to change

Can take responsibility of own product knowledge

Experience with Salesforce is an asset

What you Bring to the Team

Ability to build and maintain strong client relationships

Able to communicate at different levels throughout the business

Confident in presenting to larger audiences (group training/ webinars)

Outgoing personality, with strong organizational skills and a tenacious nature

Company Benefits

Ask about our Bright Days

Day off on your birthday

Vacation Days increase after 2 and 5 years’ service

Benefits and Pension Plan available.

Access to Employee Assistance Programs

Company incentives, access to discounts.

BrightHR is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.