Penfolds Roofing & Solar Hiring for Administrative Assistant at Coquitlam, BC Full Time

We have a very relaxed atmosphere where jeans are the norm. However, our customer focus and true professionalism is what separates us from the rest. Our head office team is full of foodies, and enjoy office nerf gun wars.

We are looking to expand our customer service / administrative team at our head office in Coquitlam with an enthusiastic individual! Reporting to the Team Lead, this individual will be responsible for ensuring a great customer experience for all that call in.

Responsibilities and Duties

Answer phone calls for potential and current clients, directing calls when needed, answering basic questions.

Enter roofing leads requested via various platforms (social media, phone call, online form, direct mail).

Ordering and uploading Eagleview reports for the sales team.

Ensuring accuracy of TA job files and submitting them to Production.

Process and record payments throughout the job process.

Process various payment methods ( credit card, cheque, cash, financeit).

Create and send invoices.

Complete daily general ledger accounting reports.

Purchase and maintain inventory of office supplies.

Send and receive documents/packages, Distributing incoming mail.

Complete and send warranty documents for both proprietary and non-proprietary products.

Submit commission tracking to accounting on a bi-weekly basis.

Arrange for quotes of office services when requested (shredding, cleaning, pest control, recycle bin).

Provide other office support when needed ( directing crew, answering questions, scanning, laminating ).

Assist in office events/meetings (decorating, food ordering).

Ordering and distribution of uniform inventory.

Greeting and recording visitors to the office.

Soliciting Reviews for our social media sites.

Managing the Office Directory.

Must carry out work in accordance with established safe work procedures as required by the OHS provisions and the regulations.

Must use protective equipment, devices and clothing as required by the regulations.

Must refrain from any form of horseplay or similar conduct that may endanger the worker or any other person.

Must ensure that his/her ability to work without risk to their health or safety, or to the health or safety of any other person, is not impaired by alcohol, drugs or other causes.

Must report to the supervisor or employer any unsafe act or behaviour.

Any other duties, as required.

Requirements

Intermediate user of Microsoft Office (Word, Excel, Outlook) considered an asset

Diploma or Degree in related field considered an asset

Experience dealing directly with customers considered an asset

Experience taking payments and invoicing considered an asset

Proper phone etiquette

What we will give to you

Competitive salary

Vacation and paid time off

Extended Health and Dental benefits

RRSP program

Social and volunteer activities

**Please note that communications will be via phone, or will sent through the BambooHR software, please ensure you check your spam folder for emails from Penfolds Roofing & Solar.**