Peek Promotions Hiring for Customer Service Representative at Austin, TX Full Time

Job Overview:

As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring customer satisfaction. You will play a crucial role in maintaining our reputation for outstanding service and building strong relationships with our clients.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information about products, services, pricing, and promotions
• Assist customers with placing orders, processing returns, and resolving any issues or concerns
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Identify and escalate priority issues or complex cases to the appropriate team members
• Continuously seek opportunities to improve processes and enhance the overall customer experience
• Stay up-to-date on company policies, products, and industry trends to better assist customers
• Maintain a positive and professional attitude at all times, even in challenging situations

Requirements:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities with a focus on finding creative solutions
• Ability to multitask and prioritize tasks effectively
• Proficiency in using customer service software and other relevant computer applications
• Empathetic and patient demeanor when interacting with customers
• Ability to work independently as well as part of a team
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; additional education or training in customer service is a plus

Benefits:

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Opportunities for career advancement

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