Pearson Hiring for Director, Enrollment Operations at United States Full Time

The Director of Enrollment Operations is an integral member of the enrollment management leadership team and reports to the Vice President of Enrollment Services. The Director will be responsible for a comprehensive workflow and enrollment management operation, across all units associated with the enrollment process, with a commitment to superior internal and external communications and ongoing efficiencies and effectiveness. The Director will manage enrollment data, communications flows and operations through Salesforce, the department’s customer relationship management (CRM) tool, and Tableau. The successful candidate will be a strategic thinker who can design technology-supported solutions to implement enrollment strategies.

General Responsibilities

Develop and maintain appropriate quality control for accurate delivery of enrollment business operations and processes

Collaborate with campus partners and vendors to implement new initiatives related to operations and technology to drive a culture of innovation and creativity that is critical to enrollment success in today’s dynamic and competitive environment

Manage processes for data importing, data integrity, application management, project management, and quality control

Provide tech and CRM support for current staff, as well as on-boarding and off-boarding employees

Work with the office to ensure that all technologies are up to date and meeting the needs of modern enrollment and recruitment tactics

Plan for and lead the implementation of all new CRM components that position the department to stay up to date with recruitment and maximize the utilization of CRM

Create and upkeep queries and reports used by staff that support the daily functions of the enrollment department and provide for weekly, monthly, and annual benchmarking

Extract data as needed for reports and research by leadership within Enrollment Office as well as other areas of the team

Create and manage CRM communication campaigns, mailers, interactions, workflows, and related CRM properties to achieve enrollment goals

Create import processes for data from 3rd party sources as well as information coming and going from the data warehouse

Train staff on the uses and updates of CRM and develop training materials as needed.

Create manuals to document policies and procedures

Act as a resource for all Enrollment staff when dealing with Reporting issues and correcting problems

Perform and assign data clean-up and other tasks that keep CRM running effectively and providing the data necessary for recruitment and reporting on a weekly basis

Become an “expert” on all enrollment processes to better understand the needs of the team concerning reports, communication flows, and historical data

Collaborate with departmental leaders in decisions on best practices for the inclusion of prospective student data and adherence to best reporting practices and logical coding and storage for the most efficient use by the enrollment office and other departments

Clearly articulate your choices and understanding of projects when presenting your work to colleagues. Take direction and criticism well and play a positive role in fostering a collaborative team environment. Be a “problem solver” and take the initiative to identify what’s not working and provide recommendations to advance the office

Must be able to think critically and creatively about how the Salesforce and Tableau platforms can be used to increase efficiencies and provide a more holistic experience to students, and advisors to achieve enrollment goals

Qualifications

Progressive experience and demonstrated ability in database management, research, and analysis in enrollment and/or other higher education functions.

Extensive knowledge and experience with the execution and management of student records and CRM information systems; experience with Salesforce and Tableau a plus.

Ability to design, produce, track, analyze and interpret statistical data for enrollment on-going decision-making.

Proven success in managing and coordinating multiple concurrent projects.

Goal-oriented with strong initiative, imagination, and organizational qualities.

Bachelor’s degree is required

Three years of progressive experience in a fast-past environment, preferably in higher education and college admissions

Computer knowledge (CRM, MS Word, and MS Excel).

Positive attitude

Ability to learn how to utilize and maximize recruitment software

Ability to work under tight deadlines and manage multiple priorities simultaneously

Demonstrated analytical skills and an understanding of the importance of how data is used to make decisions

Strong work ethic and creative initiative

Adept at following and adapting to ever-changing procedures and procesLearning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job: GENERAL BUSINESS OPERATIONS

Organization: Virtual Learning

Schedule:
Req ID: 8211

#LI-REMOTE