Payscale Hiring for Implementation Specialist at Ottawa, ON Full Time

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

Job Description

We are looking for an Implementation Specialist to support our Implementation and renewal projects across the US and Canada for our market leading software. We support our clients to apply their business rules to our highly configurable cloud based system to support complex salary review and bonus processes and long term incentive awards in one unified platform allowing compensation recommendations to be made in line with appropriate governance, in an equitable, fair and risk-free way.

Our Implementation Specialists support our Implementation Consultants in working with our clients.

Key Responsibilities:
Provide product expertise to customers

Support in the documentation of requirements through working sessions with the client and an Implementation Consultant

Configure the Payscale compensation tool in line with the client requirements.

Identify use cases, roles and other business requirements for each project

Working in a small collaborative team environments.

Identify risks and escalate as appropriate

Build and maintain strong customer relationships

Who are you?

Educated to degree level (preferably in Business/HR/Management)

Knowledge/experience of the compensation marketplace would be an advantage

Strong analytical and problem solving skills

Keen attention to detail

Proactive self-starter who can work independently and as part of a team

Must have strong ability to organize and manage

Strong interpersonal skills

]Positive individual with a drive to make things better!

In this role, you will:
Build new customer accounts through back-end administrative product tools

Contact new customers programmatically throughout product implementation based on implementation status, phase, and segment

Inform new and existing customers of ‘next steps’ for their product implementation and services deliverables, including communication of project timelines.

Ensure collection of documents required for product implementation

Utilize and assist in creation of Salesforce based reports for customer outreach

Support additional product implementation activities as needed, including responding to miscellaneous customer queries

Qualifications

1+ years experience in a customer facing role within software

Experience with Salesforce or comparable CRM tool(s) preferred

Experience with technical product support, troubleshooting, or product implementation experience a plus

Additional Information

Benefits and Perks – The Highlights:
All around awesome culture where together we strive to:
Pursue excellence every day

Create customer value

Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

Regular virtual company meetings

Coffee chats

Table for 4 Executive conversation

Spirit Week

Pulsing tools for continuous conversations to drive performance and career growth

Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut

Access to top notch learning courses for all employees through LinkedIn Learning

As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:
Discretionary Paid Time Off – Giving employees the flexibility they need to rest, relax and recharge away from work

15 paid holidays including Independence Week, Juneteenth and World Mental Health Day

3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision

Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options

FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit

Company Paid Short Term Disability, Long Term Disability, and Life Insurance

Comprehensive Paid Parental / Adoption Leave program

401k program with fully vested, immediate company match

Additional highlights:
Voted Seattle’s and Boston’s best places to work according to Built In 2022.

Voted one of Seattle’s companies with the best benefits according to Built In 2022.

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.