Paymentus Hiring for Customer Service Representative at Richmond Hill, ON Full Time

Job description

Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options.

To achieve optimal performance and client satisfaction, Paymentus is supported by a team of highly committed, striving, and creative employees who excel in their expertise and transform plan into action. This is an exciting time to join our expanding company! You will have the opportunity to grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.

We are currently seeking a Customer Service Representative with the ability to thrive in a high performance and high reward environment.

Responsibilities:

• Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction

• Flexibility and dependability with strong organizational skills

• Capability to learn quickly and apply that knowledge, along with the ability to work in a team

• Maintain client database with updated contact information

• Handle all aspects of customer service in a professional manner

• Assist in preparing client reports, correspondence and documents as required

• Responding to phone, email questions and inquiries in a professional business manner

• Ability to work a flex schedule

Paymentus is an equal opportunity employer. We value diversity and we are committed to providing equal treatment towards all applicants and employees as well as a work environment that is free of discrimination or harassment with regard to: race, ancestry, place of origin, color, ethnic religion, citizenship, creed, sex, sexual orientation, gender identification, gender expression, age, record of offences, marital status, family status, disability, veteran status, or any other classifications protected by applicable laws and legislations. Employment is decided on the basis of business needs, job requirements, and individual qualifications.

If you require assistance or special accommodation due to a disability or medical need, please inform us when selected for the recruitment process so that reasonable arrangements can be made.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: $42,000.00 per year

Job Types: Full-time, Permanent

Pay: $42,000.00-$44,000.00 per year

Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)