Paychex Inc Hiring for Client Service Representative Virtual Hiring Event Job at Rochester, NY Full Time

Event Details
Date: Monday, August 16, 2021

What We’re Hiring For

Client Service Representative

Intake Details:
Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare for the interview

Resume

Interview dress code

Casual (come as you are, but please be presentable)

About Paychex Inc

Paychex is a leading provider of HR, payroll, benefits, and insurance services. By combining innovative software-as-a-service technology and mobile-first platform, Paychex Flex®, with dedicated, personal service, Paychex empowers small- and medium-sized businesses to focus on the growth and management of their organizations. The company supports more than 650,000 customers throughout the U.S. and Europe with HR and payroll solutions. Despite having 15,000-plus employees, the environment at Paychex is incredibly close-knit; co-workers have even been known to attend each other’s weddings.

Just some of the reasons why our employees are #Paychexproud.

We value your well-being: From health care plans to retirement planning and wellness programs.
We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
We value your development: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you.
We value our community: We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

Application Link: https://paychex.recsolu.com/jobs/egKRe0w6OdEU6GImdv6xWQ

YouTube Link: https://www.youtube.com/embed/dK6RLCVd9Vo

Screening Questions:
Mandatory:
Will you(now or in the future)require sponsorship from an employer in order to obtain or renew or extend authorization to be employed in the United States?

If hired, you may be eligible for a $4500 sign-on/retention bonus!

This is a solution-based service environment with an emphasis on partnership and accountability.

Service Professionals at Paychex are passionate about customers’ needs and wants.

In this role, you will…

Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
Provide online support, troubleshooting and handle escalations.
Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

This role is a strong fit if you have…

2-5 years customer service in a fast-paced environment.
Ability to multi-task and handle high volume work load.