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About The Position
The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.
Requirements
- Minimum of 2 years of medical office experience
- High school diploma or equivalent.
- Demonstrated ability to work independently and as a team player.
- Tactfulness.
- Demonstrate a willingness to adapt to change.
- Pleasant phone manner and voice.
- Must be a self-starter and dependable.
- Able to prioritize workload while remaining flexible.
- Confident positive manner and appearance.
- Customer service experience.
- Word processing, data entry, 10-key, telephone, and computer experience
Nice To Haves
- Medical Assisting Background is strongly desired but not required
Responsibilities
- Recognize and register patients upon arrival.
- Verify current patient demographics.
- Collect co-pays and account balances.
- Check all insurance for accuracy, and perform eligibility checks.
- Maintain provider schedules ensuring they are fully booked at all times.
- Answer multi-line phone systems and direct all calls to appropriate parties.
- Check voice mail for messages, and distribute accordingly.
- Answer all triage calls by taking a message/or referring to the back office.
- Schedule appointments for multiple offices, accurately and efficiently.
- Diligently handle medical records release and/or request.
- Return patient calls and relay messages to patients under the direction of the providers.
- Send out follow-up reminder notices.
- Monitor supplies used in the front office and notify the supervisor when inventory runs low.
- Maintain a working knowledge of all services offered to patients.
- Explain office policies to patients as needed.
- Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
- Post over-the-counter payments and process bank cards.
- Reconcile daily activity report, batch day sheet.
- Shred patient information to comply with HIPAA regulations.
- Follow HIPAA regulations.
- Follow OSHA rules and regulations.
- Follow Compliance rules and regulations against fraud and abuse.
- Maintain front office quality assurance.
- Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
- Maintain the strictest confidentiality.
- Ensure the patients are treated courteously and professionally.
- Deliver top-notch customer service to every patient that enters our doors.
- Assist with procedures
