Patient/Client & Family Council is Looking for Experience and Engagement Rep. Full Time

Patient/Client & Family Council (PCFC)is growing it’s Mental Health and Addictions Services and is currently accepting resumes for the position of: Experience & Engagement Rep

This is a full time position located in Midland/Penetanguishene with occasional travel within the region. As a peer who maintains ongoing wellness, you will be expected to engage with clients/family, understand the broad experiences of mental health/addiction service recipients and as part of a team, proactively seek opportunities to share those experiences to drive system change.

Accountabilities include consistent engagement with service users to understand their experiences and challenges within the Mental Health & addiction system and active participation in a variety of forums/meeting to bring forward the voices of clients in order to partner/promote system improvements.

To be consideredfor this position, resumes submitted MUST be accompanied by a cover letter detailing your own lived experience of mental illness and/or addiction and experience with accessing the Mental Health and Addictions system.

Responsibilities include:

· Actively engaging with clients/family members on a consistent and regular basis to build relationships of trust.

· Maintain a thorough understanding of the mental health & addictions system, services and population in order to consult, gather and understand the client’s perspective and experiences

· Identify and voice systemic issues and actively partner for service improvements in a wide variety of forums

· Establish professional working relationships with service providers and key mental health partners

· Understand the contractual expectations and goals of the organization as a whole including cross-training and covering other positions/shifts as needed

· Work in a manner that exemplifies PCFC performance expectations, promote a positive work environment for all and work closely and effectively within the team.

Requirements include:

· Must have personal experience living with mental illness and/or addictions; have accessed services within the system and willing to self disclose as appropriate

· Demonstrated ability to work effectively and collaboratively with others, interacting in a meaningful and compassionate manner, as part of a positive, solution focused team while adhering to strict confidentiality requirements at all times

· Superior communication and interpersonal skills including expressing thoughts and ideas confidently and in a clear and respectful manner

· Be self-directed and work with minimal supervision; be accountable for commitments and actions; maintain regular attendance; manage a large and varied workload.

· Advanced skills in Microsoft office programs an asset and working knowledge of online meeting platforms

· A vulnerable population criminal reference check must be submitted and accepted, prior to starting.

Deadline for resume: February 28th, 2023

For consideration, please submit resume and cover letter to: Helen Bolshaw-Walker (Mgr)

Job Type: Full-time

Salary: $22.65 per hour

Benefits:

• Employee assistance program
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Must be fully vaccinated

Work Location: One location

Application deadline: 2023-02-28