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About The Position
Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com [http://www.ccrmivf.com/]
Requirements
- High School Diploma or GED required.
- 1+ year administrative experience required.
- Ability to work weekends, evenings, and holidays, on a rotating basis.
Nice To Haves
- Previous experience in reproductive medicine or Women’s health is preferred.
- Prior experience with Athena preferred.
Responsibilities
- Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
- Scan insurance cards, picture identification, and prior medical records.
- Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
- Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
- Monitor the correspondence dashboard in Athena (Return mail).
- Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
- Protect confidential information and patient medical records.
- Answer phone calls, take messages, and forward based on urgency.
- Contact patients missing “New Patient” paperwork, two days prior to their appointment.
- Mail patient information and education materials.
- Monitor faxes and distribute to appropriate staff/departments.
- Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
- Ensure the building is locked and secured at close of business.
- Other duties as assigned.
Benefits
- Generous Paid time-off (PTO) and paid holidays
- Medical, Dental, and Vision Insurance
- Health benefits eligible the first day of the month following your start date.
- 401(k) Plan with Company Match (first of the month following 2 months of service)
- Basic & Supplement Life Insurance
- Employee Assistance Program (EAP)
- Short-Term Disability
- Flexible spending including Dependent Care and Commuter benefits.
- Health Savings Account
- CCRM Paid Family Medical Leave (eligible after 1 year)
- Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
- Professional Development, Job Training, and Cross Training Opportunities
- Bonus Potential
- Potential for Over-time Pay (Time and a half)
- Holiday Differential Pay (Time and a half)
- Weekend Shift Differential Pay ($4.00 per hour)