Pathway Homes Hiring for Customer Success Specialist at United States Full Time

At Pathway Homes we create homeowners! Collectively, we believe in doing well by doing good. We are focused on building a collaborative team of like-minded individuals who are aligned with our purpose in driving a meaningful impact on the housing crises facing millions of Americans today. We aim to operate as an all-in-one single-family alternative home buying platform with a fair market product solution assisting buyers to achieve their homeownership dreams. The end-to-end product suite offers a distinctive value proposition in the U.S. $30T+ residential real estate market.

Pathway was formed by ResiLabs , a partnership designed to create new housing solutions that address critical needs in the U.S. residential sector. ResiLabs was established by Regis Group and designed and developed in collaboration with Invitation Homes Inc. (NYSE: INVH ) and Fifth Wall . The senior leadership team combines deep housing expertise with a track record of using technology to provide superior outcomes for customers.

Since launching in November of 2021, Pathway Homes has garnered attention as an innovative platform from Bloomberg and others following an initial $750mm raise to support expanding access to housing for Americans.

Our remote Customer Success Specialist will be responsible for connecting with customers to determine the best approach for their individual needs in our remote contact center environment. The ideal candidate for this position is vibrant, personable, and driven by personal achievement. You must be able to work weekends.

We’re growing fast and looking for enthusiastic team players to join our success!

Position Responsibilities

• Collaborate with team to ensure the proper approach is taken holistically to maximize new customers’ journey success.
• Responsible for customer satisfaction and retention.
• Develop and maintain an exceptional knowledge base of evolving products and services
• Ability to navigate possible customer frustrations and objections.
• Provide coordination and support throughout the customer’s journey.
• Navigate the in-house CRM system and provide detailed notes on all customer interactions.
• Successfully facilitate the customer’s handoff process

Qualifications

• Must be able to work weekends
• A genuine passion for delivering a ‘best-in-class’ customer experience.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Previous experience in customer service, real estate, call center, sales, or other related fields
• Ability to exhibit strong initiative.
• Exceptional interpersonal, written, and verbal communication skills with the ability to translate technical data.
• Strong analytical and problem-solving skills, with strict attention to accuracy and detail.
• Ability to adapt to change as needed.

Experience

• Bachelor’s degree preferred
• 2-3 years of industry experience are required.
• Knowledge of real estate and mortgage products (agency and private investor) and guidelines, pricing, prospect selling, qualifying, and use of associated tools, including Salesforce, is preferred.
• Excellent organizational and follow-up skills

Culture Identity

Empathetic– for our customers, colleagues, and investors

Agile – willingness and ability to learn on the fly, push outside of your comfort zone

Self-starter – identify opportunities, roll up your sleeves, and get your hands dirty

Ownership – ownership is our job, internally and with our customers

Innovation – focused on growth, advancement of mission to create homeowners

Pathway Perks

Competitive comp

Medical, Dental, Vision & FSA

401K matching

Generous PTO & Holidays

Flexible office space with snacks

We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.